Called through AAA to get my mom's car towed - she had a flat tire on the 5 North Bound freeway. They came to my mom and left her there because she was not an AAA member. The dispatcher, Lisa, called me back. She was rude and yelling at me. I went out to meet my mom and found her stranded on the freeway!!! I made a complaint to the Better Business Bureau and wrote a letter to AAA. I did not receive one word from Vernola's. AAA continues to use them.
This is a company that does not care what people say about them because companies like AAA are still using them. So I urge all AAA members and any one who utilized this company - please refuse their services. It is a company that will strand a 57 year old woman on the freeway.
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