I'm an operator of E200 Design. Vehicle registration PHxxxx. I purchased my vehicle at your licensed seller LOWE Engine Penang in August. The vehicle today by nowadays includes a usage of 29200km.
After purchase my vehicle for around 6-8 weeks, I've driven back again to the LOWE Engine support center in Penang area to protest the vehicle aircondition about the driver-side isn't creating cool air and there's some unusual odor in air. After I returned to choose the vehicle up that exact same evening, they explained the gasoline for that air condition program is reduced so that they have include it-up. Which must resolve the issue. Support advisor: Feddie Low
More 6-8 weeks later, I returned towards the same support center because of the same air condition issue. Once more at the conclusion of your day after I choose up the vehicle, they explained the gasoline for air condition program is reduced plus they have include it-up. Which must resolve the issue. Support advisor: Feddie Low
Within this year, first week of February once more I returned towards the same support center and informed them I'm getting the same issue. This time around they explained they have to place some color within the the cooling coil towards the if it's dripping. And have me to operate a vehicle for couple of days and return to the course. After about 7 days I returned for them, plus they verify in my experience that my vehicle cooling coil is dripping and might make an application for guarantee. Support advisor Feddie Low
At the conclusion of March, I called-up Feddie Low and he advised me Kuala Lumpur Mercedesbenz haven't provided him an answer and he'd attempt to follow the situation for me personally.
About 3 months before, once more I called-up Feddie Low and he explained there's no response from Kuala Lumpur Mercedesbenz and again he'd attempt to follow the situation for me personally.
On Tuesday 13 May, I called-up 1800 881-133, Mercedesbenz Customer Service Heart to see them about my scenario, Ms Mazni required my phone and later that morning about 5pm she named me back stating that she'd previously approached Mr. Feddie Low and he informed her he has yet to publish the warranty state. Based on Ms Mazni, he informed her he'd get it done by Thursday and he'd contact me to check out up.
Today, 10am Monday 19 May, I've called-up Ms Mazni to inquire about my state on whether she have acquired it. She explained Feddie Reduced was suppose to contact me whenever from Wed-Fri a week ago.
At 11:00 am, I've called-up LOWE Engine and spoke to Mr. Hee their customer support supervisor, he explained he'd examine in to the issue and called me back. At 1pm, he named me-up and advised me really my guarantee has already been terminated after 24 months. The things they are doing is clearly to assist me publish to Mercedesbenz Kuala Lumpur and find out if they might nevertheless protect the guarantee. And Feddie Low isn't in today-so they'd discover from him on Tuesday.
On two distinct event before my vehicle warranty end, I've pushed back again to your approved service-center to possess them examine in the same issue. Your approved support team explained it had been a reduced gasoline issue. After my guarantee end, after I return to the exact same service-center using the same issue, just they choose to examine if the chilling coil was dripping.
Upon confirming the trickle, you approved support advisor is wearing 2 individual event rest in my experience within the telephone declaring they might publish a state. Even if I called up Mercedesbenz Kuala Lumpur plus they contact him up, nevertheless he explained he'd publish the state from the following day by which he didn't do and didn't contact me back.
After I called-up your licensed seller to inform them my scenario, they explained my guarantee state has already been terminated, it is therefore really a courtesy distribution?
Is that this the Mercedesbenz Malaysia support plan? To delay-out your client vehicle problem before guarantee end?
Or is that this how your practice your approved support team, that areas of your vehicle wouldn't be defective and never to check on it thorougly. Just examine it at length after warranty end.
I will afford to buy your E200, and so I am certain that I will manage to displace the components after your guarantee period. But what I can't afford in my own period or endure to be handled the run-around as an idiot, getting together with your unqualified support advisor, which obviously the issue was the chilling coil from the beginning! And lastly informing me the guarantee has terminated therefore nothing can be achieved also it was a courtesy state on the component from the beginning.
Then I wonder why they'd have to lay in my experience at first.
0 comments