I received a quote from the Internet Sales Associate named Will. He agreed to beat a quote I had received from a competitor by $200 plus offered to provide Satellite installation for $399 (invoice price for this option). Will provided a written confirmation of this quote, which was itemized via email. I had the final "out-the-door" price confirmed via email as well. I paid a deposit of $500 to lock this price and to order the desired car (a 2010 Mazda 5 Grand Touring in red) and the car was shipped from Houston, TX to the dealership in Richardson, TX.
On the day of delivery (4/17/10), I was told the install of the satellite system could not be done until the following week because the dealership would have to order it, despite being assured by Will prior to our arrival that the install would take place on the day of delivery. Despite the inconvenience, I agreed to pick up the car on 4/17/10 and to bring the car back for the install of satellite the following week. When my family arrived at the dealership, Will took some of our information and told us the finance dept would be with us shortly to receive our payment (we were going to pay in cash for the amount in full). After waiting for almost one hour, Will returned to us explaining that his manager would not be able to honor our agreement. When my husband asked to speak with the manager, Alex Tsvang, he confirmed this stating that "the other manager who approved this price made a mistake" and that the amount we were quoted in writing could not be honored. He said he was willing to accept the agreed upon price for the car ($22,399) without the installation of the satellite system. We told him that this was unacceptable and that they were violating a written contract. He said he would not make any money on the deal and claimed he would be fired if he sold the car at this price. After some words about the meaning of honoring ones word, we left the dealership.
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