Took an elderly friend fo mine to Conyers Nissan becaue she wanted to purchase a new car. She took delivery of a new 2010 Nissan Sentra on March 26. With in less than 24 hours the check engine light came on. She contacted the dealer about the car and was asked what did she do to the car for the light to come on. We took this car back to the dealership on the following Monday March 29. Upon arriving at the service department I approched service advisor Rico I started to explain to him that we had a problem with a new car that was just purchased. He asked well what did you do to it. I told him we had done nothing other than drive the car and with his attitude they could just bring her original car around and they could shove this new car.
At this time he told me I need to calm down, I told him I was not going to calm down the car needs to be replaced. We spoke with the service manger stating that we were requesting that the car be replaced with a different car we were not pleased with this one he said that could not be done. She decided ot let them repair the vehicle but they didn't have the part in stock. We returned to Conyers nissan on Thursday April 1 to have the sensor replaced. We were told the repair would take 30 minutes. Well we dropped the car off at 7:45A.M. But the car was not ready until 12:50 that day. Well on Friday April 2 when she went to start the car guess what, yes you got that right, it wouldn't start. After many attempts the car finally started she took it back to Conyers nissan they said that it was another sensor that had gone bad.
At this time we demanded another vehicle she told them that she didn't want the car anymore. We then spoke with Chris the sales manager he was working through all kinds of papers to inform her finally that if she wanted to trade the car in she could get another vehicle but her payment would go up. I informed him that he was off his rocker if he thought that we were going to trade vehicles with him again when he had already sold us one defective vehicle but wouldn't stand behind it. I then explained that the two options they had were to give her back her Chevrolet cobalt she had traded in to cancel the whole deal or to give her another sentra. He then said that wasn't going to happen. When I told him we would be back with the local news crew he threw the car key back at us and told us to get off his property. I can't believe that with the economy as bad as it is that a car dealer would treat their customers this way.
I would never recommend doing any business with this company what so ever. Oh btw we were offered that afternoon since everything had gone wrong free oil changes for 2 years. The lady only puts about 2500 miles a year on a car the car she traded in only had the oil changed one time because she only had 5,400 miles on it she had owned it for only 19 months. Well to put the icing on the cake today april 3 she took the extra key out to unlock the trunk this fools gave her the wrong key to the car. I should tell them we will take the car that the key fits. We are going to speak with a lawyer about suing this company I think the state of GA needs to shut them down and put them out of business.
0 comments