My husband and I bought a car and financed it through Credit Acceptance. We've made several payments through Western Union and also by phone with check card. Then on a friday a ruck backs into my driveway, an hour before we are due to take our son to a cardiology appointment for a follow up on his heart surgery. The many who is from Quicksilver Recovery informs us he is there upon request of his contractor Credit Acceptance to reposses our vehicle because we are $900 dollars in arears. Despite calling local law enforcement, and talking to the company on the phone, we have no choice but to let the repo man take the car, but with a verbal agreement from an agent at credit acceptance that if we can fax over reciept and bank account info proving we made the payment that they would have the car brought back because of company error. So my son has missed his appointment and we're calling all over to get rides to the bank to get paperwork proving our payments. Once at the bank we fax the papers over, not once, not twice but three times until they get it. So upon calling back in reference to having our car returned the lady I spoke to laughed at me and asked if I was retarded because everyone knows they do not get thier car back after it has been reposessed. I then state the representatives name I spoke to and stated what he had told me and she referred me back to the company who put me on hold for 10 minutes and referred me back to the lady who called me retarded. So in the end after being bounced around the phone line and insulted they tell us if we want our car back we have to go get it, in Manasses, a 2 hour drive from my home. My husband then has to call out and get a ride all the way to Manasses Va. To pick up our car, and only mode of transportation, misses a whole days wages at work, and ends up waiting three hurs for the man who owns the lot to get back from Hanover County. Our experience with this company has been absolute horrible, they deserve a class action lawsuit as I see many similar stories. I deserve to have this removed from my credit being that the mistake made was the company and no fault of my own. I wouldn't entrust my dogs life to this company or even that of a common sewer rat.
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