This can be a distressful criticism signifying the devastating trip my loved ones and that I experienced in the fingers of Etihad airways also without really flying. Etihad airways is definitely an flight that at this time, we're vowing never (and that I repeat NEVER) to visit in again.
My spouse and that I are equally doctors in Philadelphia and were going from JFK to Karachi Pakistan. On the road, we'd planned a-3 time stop-over in Abu Dhabi for that benefit of sightseeing within the UAE. As directed to by Etihad airways, I'd delivered my credit program for their ticketing division 3 months prior to my journey and had PURCHASED the seats to ensure that all the flight's needs were fulfilled.
We'd loaded and prepared for this 2-week holiday (which, should you request any doctor in america, is just a luxury we can not afford to reduce brief) and were on-course to some secure go all of the previously discussed locations. Since I have hadn't noticed in the flight concerning the standing of our visas two times just before our starting, I started connection with their nearby NYC workplace that was shut possibly because of the climate and was linked alternatively for their 24-hour call-center where I had been educated the visas were 'prepared' which I'd be obtaining the mail confirmation soon. Because this never occurred, I approached them again (24 hours just before my starting) and was informed the visas might come through within the next twenty four hours. While this didn't occur, I named them again simply to be informed that people won't learn about the visas till 3 TIMES after our starting (a period interval tenured to become invested within the UAE) and thus after I really nicely (however naturally) requested about exactly how we might still maintain enroute to the ultimate location of Karachi, they stated 'we're really sorry however the earliest we are able to enable you to get there's 4 times from your own originally planned starting period which you'd need to spend $150 additional per-ticket for that modifications'. Even when I had been to postpone the cash I dropped after I terminated my motel reservations in Dubai, the cash I invested to obtain from Philadelphia to JFK, the cash that I fundamentally invested remaining in a resort to get a evening in Ny, I still can't REALIZE WHY??? ONCE THEY MAKE REFERENCE TO US AS 'VISITORS' THEY DO NOT truly imply IT!!! I am aware the beaurucratic setbacks that credit processing may get. I also realize that the flight doesn't have supreme obligation for the reason that respect, BUT WHEN THEY'VE UNDERTAKEN THE JOB of SUPPORTING their VISITOR!!! Compared to least they owe that VISITOR is just a the thanks to early treatment and quick rescheduling to accommodate their requirements. I declare this in no less phrases as well as for insufficient a much better option: THEIR CUSTOMER SUPPORT STINKS!!! And that I WOn't (study NEVER) fly-through this flight even when it's the final traveling component at first glance of the WORLD!!! And that I gaurantee you this information may achieve the ears of each additional touring doctor, journey expert of course if feasible, GOVERNMENTAL company to ensure that people understand just how unbelievably sheepish they're employees are. We used all of the nights February 12th in the airport in NYC and also the whole-day travelling from philadelphia to NY to meet up the brand new protection determined timelines for worldwide journey from the people. Like a skilled of hectic prominence, in addition you may recognize that it's not so much the dissapointment of not receiving my credit in time, however the proven fact that these were not worried to see me of it despite their endeavor to do so, so that I really could create alternate ideas to save my leftover holiday time. Additionally their failure to work within the many unexpected conditions can also be account of the insufficient need to fulfill the requirements of the client who they so hypocritically make reference to as 'VISITORS'!!! Since the very last thing we're for them is simply that!
I really hope this mail may attract some focus on the predicament of naive (however hectic) experts who have been thus totally dissapointed by an uncaring team in a supposedly exclusive flight.
0 comments