To Whom it might Worry,
I'm composing this mail to protest concerning the bad support / therapy and sick conduct I've been subjected to by your flight.
I arranged via a travel broker a trip to Lahore, Pakistan from O'hare, Chicago (Unique Times: Starting - 14th April Appearance 16th April)
Unique Return Flight Details: Wed 21st April from Lahore, Pakistan to O'hare, Chicago IL
I arranged this trip to ensure that I really could attend my moms memorial as she'd died.
Although in Pakistan my spouse called me and informed me there have been problems in her maternity which she'd endured a miscarriage.
I Called my Journey Representative who organized for me personally to come back about the earliest trip feasible to ensure that I might be with my spouse and kids. He organized for me personally to return on Sunday 18th March trip Quantity EY 0242. He also recommended me that there will be a charge of $150 that could be compensated in money upon check in.
I reached Lahore, Pakistan Airport and proceeded to check on in with only hand-luggage.
In The Sign In table there is a for the flight who in my opinion brand logo read "Beenish" She recommended me that there must be a charge whilst the return day have been shifted forward, She stated $150 but might seek advice from her boss.
The Boss came, his title is "Babar". He recommended me he was not able to take any costs of me as he didn't understand how much to consider. He explained "I am very certain its significantly more than $150, I have to seek advice from Work" then he explained he desired actually $400 to ensure that me to board the airplane.
I recommended him of my conditions but nonetheless he managed his position. Had I'd the $400 with me I'd have settled it, but when I just had $200 money on my individual. I told him to consider the cost from my card, he explained he couldn't do that. He questioned me to-go outside and obtain more money from who actually slipped me "after which perhaps he might solve the issue"
Consequently I missed my trip.
Problems to be resolved:
Why was the charge elevated from $150 to $400?
Exactly Why Is it that ETIHAD AIRWAYS workers couldn't begin a charge and stay glued to it?
Why might a card cost not be produced? Our card was utilized to originally to purchase the solution as well as your e-ticket (connected) suggests that you still kept these specifics
Why was my conditions not taken into account?
The truth that ETIHAD AIRWAYS workers were excessively rude, daunting, uncooperative
And just-out right UNCOOPERATIVE.
I'll be burning this mail to numerous regulatory specialists aswell as oneself and wish you will consider severe motion in the worker included in addition to your methods generally. I really wish this isn't the kind of conduct that ETIHAD AIRWAYS tolerates or condones.
I'm currently remaining stuck looking to get back again to my spouse the moment possible. Creating a trip from my hometown of Sahiwal, Pakistan to Lahore, Pakistan that will be 3 Hours each method, simply to possess a unsuccessful try to return property through no-fault of my own personal. Creating distress to myself and my spouse.
Please find attached a duplicate of the e-ticket that was emailed to become from the travel agent - it clearly demonstrates the solution have been booked and confirmed which you did infact have my credit card details to handle any necessary dealings.
I eagerly await your answer.
Regards
Muhammad Naeem Sarwar
US Postal Address:
347 Southwicke Push
Streamwood - 60107 - Illinois
Mobile: 224 388 93 94
[email protected]
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