I bought a brand new 2009 Lexus GX470 in November.inside a short time of time I observed irregular use about the driver's chair.
A. The owners seat support includes a 6-8 region atleast broad wherever the most effective coating of the leather has used to the bright under weaving of the leather.
B. I introduced this towards the interest of the Overall Service Supervisor at Lexus of Orlando on December 28 simply 7 months following the automobile was bought fresh.
C. About the above day the odometer showed significantly less than 2400 miles.
D. I've possessed three additional GX 470s that I've individually pushed atleast 25-30,000 miles each without any irregular use proven about the drivers seat.
I received a call-back in the Support Supervisor on January 8 informing me he had examined this together with his Region Administrator. Alan Sandberg, the support supervisor, recommended me the Lexus Region Supervisor regarded this regular deterioration and so won't be supplying any warranty protection. Regular deterioration, you've to be joking me. Can you take this on the 7 week-old vehicle that you simply bought fresh? I believe not. Why must I?
My spouse and that I have now been faithful Lexus homeowners because we bought a brand new LS400 soon after these were launched. Our requirement of Lexus was they created exceptional automobiles and customer support was second-to-none. Today I discover that Lexus is like Tiger Woods and Mark McGwire. They talk the chat, nevertheless when it comes time for you to display ethics and wander the talk Lexus is equally as clever and elusive as todays congress. Really frustrating to understand this when I am simply their client. I'm completely mystified why I'm being handled in this way. Clearly I've bought my last Lexus. Humorous, I usually believed it had been simpler plus much more lucrative to maintain a great client than look for a new one.
Anybody buying great purchasing experience with potential assurance of regular guarantee support must appear elsewhere.
0 comments