Attempting to panel a trip after being organized in a safety gate, I visited the entrance with my loved ones. Both I and my child are handicapped so when I visited obtain a early boarding card for both people, there is no body in the table as all of the brokers were today getting ready to table the trip. Once we worked our method to the leading of the point and experimented with panel, the entrance representative explained I really could not board today. I told him I was disabled and he looked over me and questioned me what was wrong with me and advised me that I "did not appear handicapped" since I had beennot in a wheelchair. I looked over him and requested him if he was severe and today everybody was considering us. He motioned me to-go forward so that as I required my child, he informed her she couldn't opt for me. I told him she was handicapped also and he requested, "what is wrong together with her... She appears good in my experience." It was about enough for me personally and that I told him it had been none of his company and he might possibly allow her on or we'd equally log off and delay. Another broker simply viewed and motioned us to both proceed boarding.
I've just encounter that one period before and can't think this entrance agent and just how badly they treat people. This really is totally undesirable and it is among the factors I'll never travel this flight again. Another is how when you access it the airplane, most people are raced to makeup the full time dropped in the plane coming late. Becoming a retired AF pilot, I understand just how long it will try perform a walk-around and pre flight record and there comes a place where security gets sacrificed. There's a lot of stress to obtain back promptly and also the team makes it appear to be it's the traveleris problem when they takeoff late.
What about some customer support and taking accountability Southwest? This isn't exactly the same flight I flew 10 and sometimes even 5 years back.
0 comments