I planned a visit to Blaine Washington from Palm Springs for my spouse to invest her birthday with this grandchildren. I arranged the trip 3 months in advance, and shocked her using the planned journey the day of her travel.
On April 1st coming to the sign in table of Allegiant Air in Palm Springs at 10:37am to get a trip planned for departure at 11:20am (43 minutes before starting) we were educated from the broker helping a household of 4 (the daddy was covering his Coleman cooler with ducttape) simply in front of us the table was now-closed, that people were regarded a "NO-SHOW" and we'd not be permitted to sign in which we'd forfeited our air travel.in the beginning, I believed it was only a poor May fool’s laugh. To my WONDER, it wasn't. Once we contended our need for boarding this flight, another traveler planned for this flight, a mom, by having an infant child, whose spouse was centered from the nearby 29 Palms Marine Foundation and was helping responsibility in Iraq, joined us in-line to check on in. This small woman was visiting Blaine Washington to become together with her mother who had been within the clinic and was planned for phase 4 cancer surgery the next evening. She described her scenario towards the broker, requested for reconsideration to her boarding this trip, as she couldn't manage to lose her cost, and may not pay the extra $258.00 fare for that flight making the next night. Bear in mind, Palm Springs Airport, though it is recognized as A Global Airport, is neither an extremely hectic airport, it's also created like a somewhat little, simple to control airport. I've flown from the service numerous occasions due to the comfort, and capability to transfer thru rapidly. I'm particular we're able to have now been in the boarding entrance as time passes to sacrifice to panel this airplane.
On seeing this bad show of customer support, 2 partners, waiting to check on in in the rival flight (WestJet) alongside the Allegiant Air table arrived around and bought the solution essential for this small woman to go to observe her mom the next night. A GENUINE ACT OF HUMAN KINDNESS! Much unlike how a broker from Allegiant Air had addressed us. I really experience this broker got enjoyment out-of questioning my spouse which youthful mom boarding, as she'd a little of the laugh on her encounter throughout the whole show. Her only rebuttal was that people clearly hadn't browse the Conditions and Terms of Allegiant whenever we bought our seats.
I'll confess used to do not understand the flight NEEDED a-2 time sign in period just before departure…which appears somewhat severe considering this specific airport. I believe it required they discover a way, aside from the fine-print within their T’s & C’s to see their clients of this kind of uncommon necessity. I also experience, if your traveler doesn't appear using the RERQUIRED sign in period, they AT-LEAST get the chance to maneuver through the protection testing and make an effort to reach the entrance just before starting. If at that time, we neglect to capture the airplane, disgrace on-US for lacking the trip.
Don’t get my term for it…check out the evaluations of the flight on www.rateitall.com. You'll observe ALL airlines ranked, and Allegiant has got the many evaluations up to now (153) using the toughest score (2.35 of 5 stars) of all of the airlines.
Needles to express, this really is undoubtedly the toughest show of customer support about the section of any organization I've actually experienced!
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