Complaint / Review
Dealer Car Cost Audio
Took my money for equipment. Order was made almost a month ago. Canceled the order. Company resonsed order has been shipped. UPS has been billed and we received tracking #. Won't even answer the phone

This company won't honor their mission statement. We ordered from them a month ago. It has not been shipped yet. When we try to cancel the order. They give us the run around and will not refund our money. They have even gone as far as to send the billing information to UPS. I talked with UPS and they have not received any other notice from the company to pick up the shipment. We are fed up. My son worked for two weeks to earn the money to buy these items for his truck. What has happened to integrity in business. I would never recommend someone buy from this company. I have added the company mission statement to this e-mail. It is a big joke.

Founded in Dealer Cost Car Audio is located at the epicenter of the entertainment consumer-ship, Southern California.in this ever-growing e-commerce industry where tired ad campaigns and coercive, backhanded sales techniques continue to lure buyers into premature and impulsive decisions, we have and always will remain vigilant to our 3-fold mission statement for achieving a successful car audio business with high sales numbers:

1) Offer reasonable prices that the dealers themselves would want to payon every product, regardless of market-driven influences to charge more.

2) Maintain high sales via customer support and service through years of technical excellence and know how. We know which applications work and which dontif youre undertaking a big project involving many components, talk to us first before making your purchase to ensure you are not simply on another commercial band wagonour team of installers and technicians are committed to a philosophy of excellence through experience and testing; an attitude were sure will win over many who feel that they are simply being sold on a product.

3) Maintain an intimate and active level of awareness regarding customer concerns and trials through a system of online review. Leave a sentence or two telling us about your experience It will let others make more informed decisions, and let us know about which products to sellhere we believe in customer, as well as dealer awareness of defects and difficulties.

Our marketing strategy is our customer service strategy.

Our sales numbers are as important to us as our number of satisfied customers.

Our goal is a simple and diligent commitment to excellence.

Our dealer cost is our retail cost