In August my family made reservations online for a small SUV. The night before we were to bring it back the car started running very rough and would max at 15 mph at best.
We contacted their roadside assistance department, they claimed that if the car was "running" they would do nothing to help. The next day we limped back to the airport, barely made it with 20 minutes before we missed our plane.
Hertz charged us for an extra day, since we were late due to their car problems. Next they charged us for the GPS, which we did not use, but could not prove. We repeatedly called Hertz after receiving the fraudulent bill, finally they said they would remove the charge. Yet, a month later, the fraudulent charges had not been removed. Finally, I contacted my credit card company and reported the fraudulent charges and they immediately removed the $167.00 overcharge.
Now three months later, December Hertz has tried to charge my credit card each month (hoping I would not catch the fraudulent charge), and I have had to call the dispute dept. With my credit card and have it removed three times. This last month, I canceled the card to eliminate any further charges and hassle!
Then, yesterday, I started to receive harassing phone calls from an automated collection agency saying that Hertz wants more money. I REFUSE to be stranded, over-charged, and now harassed by this company WITHOUT A FIGHT! This company has compromised their ethical standards. I only wish I had found the hundreds of complaints on the Internet about this company before I made the reservation.
Let my experience give you the assurance needed to shop elsewhere for your car rental.
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