I rented a car last year from the Hertz office at the Manchester Airport in the U.K. For a business trip in the north of England. I checked the car out, drove it around for ten days, and returned it (at 4:00 A.M. After the office was closed) with no problems whatsover. The car was working fine and left in a secure parking spot in the structure above the rental office.
About two months later I started getting calls from a collection agency here in the U.S. Saying that I owed Hertz upwards of $800 for damages that resulted from putting the wrong type of gasoline in the car. I was stunned to hear this. It's a flat out lie. I repeat, it's a flat out lie. I've driven in the U.K. On numerous occassions and know what type of gas to put in the cars I rent.
I grew up around cars and the people who fix them and am shocked that Hertz would come up with such a stupid excuse to scam money out of one of their customers. Not only that, the collection agency they employed have been harassing me for the last ten months even though the issue was settled by my credit card company (against my wishes). Theyre also asking for an additional $80 in administrative fees but wont provide proof of what these fees are or what theyre for.
I know were in a recession that everyone is feeling, but I'm stunned that a company like Hertz, that Ive used many times before, would resort to this type of extortionist behavior. I guess bad times bring out the worst in people. They certainly have at Hertz.
The bottom line is, Do NOT use Hertz. I don't want this to happen to any of you.
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