Talk about idiots. I made a car rental a month and a half ago for a full size car to visit my sister for the holidays. First, they were supposed to pick me up at 11:30 for my rental time of 12:00, and they show up at 12:45. Next, they switch my location site to some hole in the wall trailer about 20 miles out of my way. Once i showed up at the office, they told me that only had a toyota prius. However, once we got inside to do the paper work they told me i would have to wait while they delivered a car for me and cleaned it up. Two hours behind schedule now, they deliver a damn pt cruiser. I own one i could have just drove my own freaking car to see her. Then they still charge me for a full size car. The lady renter apparently saw my anger and gave me a 10% discount off the price. So with insurance i was paying $360 for a freaking pt cruiser for 4 days. Well, i thought i would call the area manager who happened to be at my original rental site today (coincidence huh?). Thinking he would see the injustice i had endured and at least make an adjustment to the car for ruining my holiday. After telling him of the delay, the down grade of cars (doesn't their moto say that they will never downgrade you if your car is not available—yeah right liars), and the complete rudeness of his employees, he began to try to justify it with their being a busy holiday and madness with the amount of rentals. I was so appalled by this and told him isn't this the whole purpose of the business and company so they should be used to and prepared for the holidays—duh!!! He then asked me what i wanted him to do. I told him that the car should be reduced for the bull crap i had just endured. His response was well i will take 20% off the bill so you save a total of $45. Yeah that was supposed to be soothing. Give me a break the thing should have been free or at least 40% or more discounted. Its ok i have my revenge for the mistreatment by telling others of their nasty behavior and poor business service. So pppppppllllllleaaaaasssssee don't ever rent from enterprise especially in gainesville fl unless you want to be mistreated and screwed.
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