Complaint / Review
Enterprise Car Rental
Germantown, MD Bad "Policy" Taints a Good Name - Consumers Stuck Doing Enterprise's Job. Wrongful Expenses, Inconvenience, Aggrevation

Enterprise Car Rental makes a practice of renting cars with little or no gas in the tank, making it the obligation of the customer to fill 'er up. And when the car is returned with more gas than it was rented with, Enterprise reaps the benefit.

A *VERY* nice manager (Mike) at the Germantown, MD location explained that he's basically stuck with this practice and "can't afford" to fill the cars with gas. But a reputable rental company will, * of course *, only rent cars with a full tank of gas, or so I'd thought. On the contrary, at Enterprise, if it'll roll of the lot and into a gas station, that's apparently "good enough" - the customer is left paying the bill and filling Enterprise's tank (s).

But that's NOT the customer's job! That's Enterprises job! Are they going to pay the customer to fill their tanks? Ha! Are they going to pay the customer to do their job for them? Ha! They don't even want to pay their own employees to do this!

In my particular case, I was stuck trying to time the return of my rental with the completion of repairs to my personal car - not easy to do! And why should I have to?! Rent me a car with gas in it! I'll bring it back full! Easy! But no! I'm popping 10 bucks a day into the tank of the rental not knowing when my personal car will be ready for me. If I'm renting a car, I'm paying for a convenience, not a burden to do somebody else's job! Not an inconvenience! Enterprise should do as Avis does and some of these other good names in the car rental industry. They should rent cars with a full tank! Or AT LEAST something substantially more than almost empty! Ugh! Highly unprofessional!

Thanks to "Mike" at Germantown for patiently hearing my grievances and for agreeing to "square things up with me". But shame on Enterprise for lapsing into such a low-brow state of slovenly business ethic. You really look bad on account of this "policy". You cannot save money by screwing your customers this way.By and by, you'll loose much more than you'll gain.in fact, I personally will not be doing business with you again!