Usacomplaints.com » Cars & Transport » Complaint / Review: Lester Glenn Hyundai - Service Department. #522787

Complaint / Review
Lester Glenn Hyundai
Service Department

I shifted to Packet this past year from South Brunswick. After I was buying new Hyundai, I visited Lester Glenn Hyundai on Rt 37 in Toms River. I first completed an question on the web concerning the Genesis. Soon afterward I had been approached by Lester Glenn in the future set for a try. I went in and also the salesman who helped me got me in a residential area (25mph) to check push the true luxury sport car. I truly didn't possess a opportunity to observe exactly what the vehicle might do. I returned per week later with my spouse and handled another salesman who offered us another Genesis and let's remove it ourselves. We went to get a good try, however the vehicle ripped towards the right and that I didn't possess a great experience about this. The salesman believed the tire-pressure might be reduced, however the automobile had tire-pressure devices, go figure. We possessed a 2006 Hyundai Azera Limited that had nearly 50,000 kilometers onto it. The seller was having a great purchase and so I chose to deal the 2006 to get a 2009 Azera Supreme. I had been really pleased with the purchase procedure, whilst the general supervisor helped the salesman with locating the precise design I had been involved in. The automobile required a couple of days to reach, and we selected it-up at night. 24 hours later I realized that there is some stick on the top which was never eliminated, and there is a damage within the rear bumper. I delivered the vehicle plus they experimented with repair the damage. I'd to fall the vehicle down for that "Bumper" guy to correct it. The vehicle was prepared 24 hours later, nevertheless when we selected it-up it appeared as if a young child did the fix. I requested three salesman who have been standing outback when they noticed the fix, all three stated they do not have excellent perspective. Lol. I eventually persuaded them to repair it correctly. They assured me that their new bodyshop might ensure it is appear fresh. (It Is A new-car) Properly this didn't occur, I'd to create the car back a third-time. This time around was a charm. Your body store supervisor ensured the vehicle was set correctly. I'll include that throughout the next fix, I had been provided a fully-loaded Genesis to operate a vehicle while my vehicle had been fixed. I had been really tempted to purchase it. Our older Azera had an electric issue the additional seller identified and fixed. The brand new vehicle had exactly the same issue, and it also had an audible shake once the vehicle is in push. I slipped the vehicle off and also to my surprise-they couldn't reproduce the sound. I delivered an audio document of the sound, so that they requested to truly have the vehicle to get a day or two. As the vehicle was there I requested (via mail) to truly have the gas modified while they'd it. They provide free gas changes. Well I obtained a voice-mail the sound is from the solenoid within the indication, which the sound is of a suitable degree. Excellent! $26,000.00 and that I obtain a free sound... Nicely after I acquired the vehicle I looked over the bill and there is no reference to an oil-change. The cable harness was changed. I requested the lady in the table and he or she mentioned it had been not altered. Yet another frustration. After I came home I had been studying the automobile examination linen and all areas of the vehicle was examined and provided a check-mark within the natural okay container. I observed the vehicle seemed to be cleaned, and also the tires appeared fitted. I thought was a pleasant motion till I strolled towards the passenger-side which aspect wasn't completed!!! Does anyone quality-control what leaves the service? I'm ashamed of these. The revenue division is ok, however the support division has truly got to become removed and obtain their work together. I'll not be utilizing their support division again. They let you know contact if you should be not 100% pleased but evidently it drops on deaf ears.


Offender: Lester Glenn Hyundai

Country: USA   State: New Jersey   City: Toms River

Category: Cars & Transport

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