I purchased a "New 2012 Genesis 3.8", back in Sept of the day I arrived at the Toms River location I had a 11AM appointment, when I sat down with the sales person, we made the deal, traded in my vehicle, which was worth more than the vehicle I purchase, so there was no financing, I was told my vehicle was going to "Auction", which in fact it was Sold In House to another Sales Manager. When I finally took delievery of my vehicle it was 7:45PM, the vehicle kept going back to "Detail", due to the fact it was not done correctly I was told by my sales person. So when it did come to me it was dust out, I drove it home. The next morning I was showing it to the family, and it was bought to my attention the the engine hood, roof and trunk had fine stretches all over it. I text the sales person on a Sunday, and the sales person me at 10AM on a Sunday, and said to bring it in on the 9th of Sept. To be "Detailed again, which it was, the stretches could not be taken out, I contact Corporate Hyundai, and a Hyundai Rep came to the dealership, and saw the vehicle, and said to have it taken to the body shop to be "Fine Wet Sanded", and Painted, a brand new vehicle 2 weeks old now, and they had to replace both front seats as well, due to the leather buckling. Since Sept last year, this vehicle has been in and out of the shop more than 10 times for "REPEAT ISSUES", and the Service and Management Team allowed this to Escalate to where it is now.
Customer Service at its Worst. I just got the vehicle out of the shop again this past Saturday the 28th of January.
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