On August 2, my spouse and that I purchased a 2004 Hyundai Sonata GL. On November 3, I visited my normal auto-repair store, OTA in Lanoka Harbor when I had a nail in another of the tires that must be fixed. They'd to place the vehicle on a raise to correct it simply because they couldn't obtain the "securing" lugnuts off the wheel, that we didn't understand that these were. On November 4, I approached Lester Glenn to question them for that lock, that they couldn't supply, but explained they were changing the locking lugnuts having a normal one.
On April 6, I visited OTA to obtain the gas transformed, wheels examined and wheels spun. Our technician discovered that Lester Glenn had just changed among the locking lugnuts and all the 20 lugnuts were the incorrect dimension, such as the one originally changed by Lester Glenn. It moves without stating, I really hope, when I actually got a set tire and had a need to change it out, I'd not have now been ready to with no lot of disappointment. OTA required hours to consider the wrong dimension lugnuts down and destroyed their move wrench doing this! OTA, whom I trust, changed the lugnuts using the proper dimension and offered me a brand new lug wrench (since I have had the aged the one that was the incorrect size today).
After I tried to get hold of Lester Glenn concerning the scenario, I talked to Zina, the Client Support consultant, who had been greatly about the defensive and desired to observe bills for that work OTA had completed, and so I named my technician, Rob, of OTA, who's likewise who owns his company and he graciously decided to SEND the statement to Lester Glenn. He also agreed to contact Zina and talk to her about this and clarify the issue to her. After I later requested him the way the telephone call went, he was surprised and stated that they experienced a yelling fit and consequently informed him that he did not possess the correct gear and that is why he could not obtain the lugnuts off.
I chose to consider my criticism towards the Leader of Lester Glenn, Stan Kraushaar. After I eventually reached him and described the problem shortly, he explained he'd need to talk to Zina and might return to me. We performed telephone label for some months and Zina called and quit a note that she "acquired a note from Stan, " which she "did not understand which Stan it had been" but she was returning my phone. And so I named Stan Kraushaar again, but this time around he appeared frustrated and questioned why Zina hadnot called me "since she was designed to." I told him that she'd which I believed she'd acquired his concept from me in error and so I was calling him.
The gist of that which was stated was he explained they might not really discover that the vehicle was offered in my experience within their documents. He also mentioned the vehicle was 3 years previously offered in my experience and what did I anticipate them to complete about this 3 years in the future. (It'snot actually been 2 yrs however!) Furthermore, why-didn't I provide them with an opportunity to right the incorrect before allowing another technician look repair it. I discussed that I did provide them with an opportunity, but at this time he actually wasnot hearing, as he explained the only real cause he was allowing me chat was he did not plan to be rude. He mentioned he experienced his dealer had no obligation towards my vehicle or my issue. I advised him if so I had been likely to exchange my discomfort using the Better Business Office, the Customer Affairs and Asbury Park Push Troubleshooter, to which he explained, "you have every to do that which you experience you've to."
Lester Glenn Buick-Pontiac-GMC
230 Route 37 East
Toms River, NJ 08753
0 comments