Watch out for Carousel Motors, especially if working with them over the internet! We were interested in purchasing a pre-owned car. While still in the negotiation phase, we gave them our debit card info to "hold" the car. This was on October 12th.
Although they were still requesting docs before the next step, (financing) they debited $500.00 from our account. Within 24 hours, we found another car and informed Carousel that we had purchased elsewhere.
Guess what, on October 22nd, our checking account was overdrawn with numerous fees! Carousel NEVER returned the $500.00!
We immediately called and demanded not only the $500.00, but the fees, as Carousel had ample time to return our funds and no legitimate reason to still be in possession of them, particularly since the car had been sold!
General Manager, Pat Lind was 1000% irresponsible. Rather than simply apologizing for the oversight and accepting responsibility for the fees, (which we offered to completely document through our bank), he spent great effort attempting to lay the blame in our laps. His position seemed to be that it was OUR responsibility to ASK that they return the funds. (By the way, we had no idea that the $500.00 had originally been withdrawn, as the deal was quickly killed)
Bottom line, perhaps Carousel is experiencing difficultiesw in this economy and using the funds being "held" to assist with their cash flow. However, their response to this issue was deplorable! We will make sure that the Carousel Motors name and this story is all over the internet before we rest...
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