I have been fighting with CRAZY FREDDY MOTORSPORT in Massapequa for about 3 months now. I brought my Jetski in for service due to it not starting up. When they finally got around to looking at it, they called me up and said that I sunk the ski (it is filled with sea water) and Kawasaki will not be covering any repairs. This ski was not sunk. The battery has been slowly dying and needing to be recharged constantly. The last time I had it in the bay the engine would not crank because it did not have enough power from the battery, therefore filled up with water and then became waterlocked. They needed my authorization to continue looking into the problem as I most likely will be held responsible for the entire bill.
After speaking to Kawasaki and telling them what happened (battery died engine filled with water after trying to start it multiple times in the water) they said i would need to give the shop authorization to look at it to find out what's wrong. At that time if there is a defect kawasaki will pay the bill, if there is not I will be responsible for the entire bill. I waited and contacted my insurance company (if the ski is filled with water they will cover it! No problem.) After about 3 days a guy named ROB called me from the service dept, said Kawasaki has given them authorization to continue with the "DIAGNOSTIC" to find out whats wrong with the ski, warranty will cover this. GREAT! I opened a claim at the same time with my insurance company and the adjuster had an appt to go look at the ski so that if kawasaki does not pay, my insurance will. Crazy Freddy calls me up 2 days later and says it's done! It was all labor and the water needed to be sucked out of the engine and oiled down. I said what are you talking about? My insurance adjuster is coming on Monday and I was told by Rob that Kawasaki will be paying for the diagnostics which never happened. I was told by PETER and MAX in the service dept that ROB is no longer working there and I will have to pay for the entire bill, if I have insurance they will reimburse me. I called my insurance adjuster who was in complete shock that even though he had an appt to go look at the vehicle, they went ahead and completed the job.
My adjuster then told me the insurance will not be able to pay out ANY money because he was not able to look at it. I asked him to call Crazy Freddy and straighten it out with them because this is not fair, I pay for the insurance to not be able to use it? He called the shop and they tell him Rob doesnt work there anymore and theres nothing they can do. The adjuster then made a deal with them, instead of my bill being 1,020.00 they lowered it to 957.00. This was not good enough as my deductible is only 560.00. I walked into the shop and told MAX that I will only be paying the deductible which is what i'm responsible for. MAX then told me to call TWO lawyers because they will not help me. I ended up walking in there 2 days later and paying the entire balance to get my ski out of the shop. When I got there they said ok you HAVE to pay in cash. CASH? I've ALWAYS paid with credit card, but due to the whole problem we had they will only take cash. I PAID THEM the entire balance in CASH, otherwise they would have started to charge me storage and I didn't want my property at crazy freddy for 1 more day. I took it right out to the bay only to find the ORIGINAL PROBLEM of the battery dying still exists. There is a short somewhere and the battery will not hold its charge. I had to bring it right back to crazy freddy (this was 1 week ago). I have been calling every day to get the ski back in working condition but they keep telling me its being tested in the bay (EVERY DAY!?). I walked in there only to find MAX (who was in the bay testing 5 minutes earlier) sitting on his little bench behind the counter in the service dept. I also worked with JEFF who did not return any phone calls as well as the owner FRED IPPILITO who also did NOT return ANY phone calls. I am going to take them to small claims court as soon as I get my ski back to sue for the entire balance I paid in CASH. I'm also willing to get a large group of people to picket outside their store for weeks at a time, because it doesn't seem like they care about customer service or their business. I am furious this is still not resolved and I see there are many other experiencing the same situation. If anyone would like to contact me: CRAZY FREDDY'S MOTORSPORTS OF MASSAPEQUA Phone: 5167956400 4116 Sunrise Highway Massapequa, New York 11758 United States of America
0 comments