Complaint / review text:
I'll try to keep to the point.
My Automatic Toyota Tacoma was slipping in first gear and binding in second. I brought it to the shop above. They kept the truck for a week and said there was nothing wrong with it. I knew it was slipping.
They dropped the fluid pan and siad there was brass and beneral peices in the pan. I had them rebuild it. I requested heavy duty parts, they couldn't supply. I supplied the name of a supplier.
AAMCO agreed to use thier parts but only warranty the labor they performed to install them. I asked them to save the old parts.
- 2 1/2 weeks later.
Went to pick up the truck and talked to the Tech. That performed the rebuild. He showed me the old parts, I saw nothing broken, or cracked, or chipped. I asked what went wrong. He said there were signs of heat but nothing obvoiusly wrong. This is now after the transmission was rebuilt and installed. THey charged me over $1300 in labor and misc. Parts. Total $1794.38.
Hmmm - think about that.
Now - They take it on 2 test drives, first with low fluid (about a quart as I saw them add). They came back and said it was all fine. I drove the truck home. On the way I heard a tapping that was never there, a growling moan that i could feel throught the floorboards and a couple weird shifts. I returned the truck immediately.
- 2 more weeks
They assumed it was the converter supplied my the heavy duty parts dealer. They returned the converter for testing. I spoke to the parts dealer myself and he admited there was nothing wrong with the part. The replacement part shipment was lost in transit and the parts dealer was shipping another. I inquired what could have been wrong. THe par dealer pointed the finger at AAMCO.
AAMCO called the part dealer the same day I did. I called AAMCO to see what was up. They said the parts dealer was still investigating. They held the truth from me to cover thier own installation mistake.
During this whole process nothing was being accomplishied unless I personally called both parties to keep things straight. I did the job of AAMCO management and scheduled shipments and deliveries.
AAMCO did nothing except shrug thier shoulders every time i called for a status and i had to follow up to keep things moving.
It's now almost 3 months later. I have no truck and they are hiding the truth.
I kept with my part of the bargain (and then some). My check went through. They have my money and they still have my truck in pieces.
Now, don't forget after all this that they originally said nothing was wrong, then said everything was wrong, then said it was just fine and would have lasted.
Now I imagine the will try to duke me for more labor.
Waiting to see. Surely misled, and surely deceptive in the original diagnosis.