August
I took my car to my dealership to get my 40,000 mile tune up, which includes checking fluids, brakes and rotors, engine in April. They replaced my rear brakes and verified that my rotors and front brakes were in great shape. My car is under a warranty still that covers maintenance including brakes so I know it's in excellent shape.
I needed inspection and I took it to Jack Williams Tire & Auto on Trindle Road, in Camp Hill, PA. I had just got new tires from them two months ago so I thought I'd run it there for inspection. I decided to wait while they inspected it and there were about 5 of us waiting for inspections. The first person finishes and I hear that they have about $200 in repairs that need done to pass inspection. Okay, 5 year old Honda Civic, probably did need things. Next person finishes and is told their tires didn't pass and they needed rotors. This person was shocked they didn't pass and at first argued but then finally decided to just pay for them to put on the new tires and rotors and get the inspection done. The third person needed windshield wipers on their 2008 Ford Expedition which Jack conveniently sells too.
By now, I send my husband a text saying I'm worried about this place because not a single person is passing inspection. Everyone has something wrong that Jack Williams Tire can conveniently fix to pass inspection. Even though I know my car gets maintenanced regulary and that I just had new tires and breaks put on, I'm worried. Rightfully so!
They call me up to the desk to tell me I need new rear rotors and brakes, and fluids. They quote me $425 for the brakes and rotors, plus $90 to get new fluids. I'm in shock because I just had new rear brakes put on 3 months ago and they checked the rotors when they replaced them and they were fine. I ask to see the rotors, and they take me back and my rotors are shiny and new, and the guy tells me they "just barely failed the minimum thickness". I tell him hold on, let me call the dealership about this.
The dealership tells me that there is no way that my rotors could fail and to bring it over and they'll inspect it. I let the guy at Jack Williams know that my car is under warranty and that the dealership said that if the rotors failed, they'll switch it for free.
Jack Williams Tire then charged me $92 for a failed inspection test and for LABOR for assembling my car back together. They did no work on my car. They merely put the tires back on which were off for inspection.
I take the car to the dealership and my rotors and brakes are fine. Rotors fail if under 10 mm in thickness. I had almost 11 mm in thickness and they were still shiny and new, not pitted at all. I passed inspection without a problem.
I will be contactin Jack Williams about this to get a refund for the $92 and I am reporting them in to the PA Attorney General, the PENNDOT Quality Assurance Officer for our County, and the Chief of Vehicle Inspection Division. They picked the wrong female to try and take advantage of.
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