Saturday May 31st I took my 95 Ford Escort Wagon into the Firestone shop located at 350 W. Florida Ave. Hemet CA. They performed a transmission flush on my vehicle. I picked the car up that night and drove the less than 2 miles to my home.
My wife, kids and I drove around in the car on Sunday and noticed that the car was running badly. At almost every stop sign the car would die or start lurching. I popped open the hood because I could hear a sound coming from the engine, like air escaping. I informed Firestone of the issue and the asked us to bring the car in on Monday, June 2nd for a look.
My wife brought the car in and they said they could hear the noise and they would fix the problem. They told my wife the car was fixed and so she left. Keep in mind, they did not drive the car around to see if the problem was fixed. My wife drove the car down the block and it stalled again, and again.
She returned to Firestone with the car and told them it was having the same problem. The mechanics put the car on the rack and began revving the engine trying to determine the location of the vacuum leak that did not exist until after we took the car to Firestone. During the time on the rack the car stalled. They tried to start the car again but the car would not run at all.
My wife called me and told me what happen and I spoke with the Manager, John, and asked him what was going on and what happened. He stated that they were trying to locate the leak and in the process of revving the engine up and down with the vacuum leak and the car not running properly due to the leak the car stalled and will not start. He said they needed to take it apart further because the timing belt may have slipped.
At this point I decided that they had messed up my car enough. I took a perfectly good running car into Firestone and now I have a car that won't even turn over. My wife called AAA and I had my car towed home. I then contacted Firestone Claims Department where I talked with John Blanscet on Tuesday. He said he would contact the store and get the information and then call out an inspector to look at the car.
He contacted me Wednesday and told me that the car not running was totally unrelated to the work done and that Firestone was not responsible for the damage. He said this even though I took a running car into Firestone on Saturday for a transmission flush, returned it Monday because of noise coming from under the hood that was not there before and now the car doesn't run at all. Unrelated?
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