I will never buy Chrysler again and I will never use there financial divison for anything. Back in 2006 I was asked by a dealership that I use to do alot of business with to come up and lease a truck from them. At the time I already had a brand new FORD Excursion and was in no real need of a pick up truck but The dealership explained to me that they needed a favor becuase they were falling short on there qtr numbers and explained to me that they would give me a deal of a lifetime. 24 month lease at 150.00 per month for a 2006 bighorn quad cab
During all the signing of paperwork it was explained to me that a turn in fee of $425.00 would be do from me at the end of my lease agreement unless I purchased this vehicle or re-leased another vehicle during the turn in period. Around 2 months before the lease agrement was up I started recieving calls from Chrysler finacial asking me to purchase the truck and after thinking it over I declined because at the time I was really thinking about buying the new Challenger. 2 months went by and I turned in the vehicle during the turn appointment I was informed by the dealership that I would have 90 days from that day to buy another vehicle or to lease a vehicle from Chrysler or I would recieve a bill in the mail for the amount of $425.00 and tax. Being that I really had my eye on a challanger I decided to go ahead and order a challenger. The dealership worked up all the numbers and informed me that the order was placed with Chrysler and that I should get a call from them in the next few weeks explaining to me the build date and when to expect delivery. Three weeks later instead of recieving a call from my dealership telling me the build date I recieved a call from Chrysler Financial telling me that I owed them $450.00 and that I needed to give them a credet card over the phone. I kindley explained to her that I just order a $45000.00 vehicle and that she could confirm this with the dealership and the dealership had waived the fee. Two weeks to the day I recieved yet another call from Chrysler financial telling me that I still owed the money because the vehicle I had on order had not been built yet and that there computers could not locate any vin number assigned to my name, I tried explaining to her that car was not built yet and the dealership would get me a vin number as soon as there was a build day put in the system. One week later while having a business meeting with some Chrysler folks, Chrysler financial called and rudly told me that I needed to pay this bill now over the phone and that they needed a credit card she then told me that when I get my new car they would send me a check back in the same amount, Not wanting to waist any time with customers I agreed to pay and I gave her my business dept card over the phone. Two days go by when reviewing my bank statement I found out the Chrysler charged my card two seperate times each for $450.00. I figured this could be resolved easly so I contacted them to explain what had happened and to only get some lady at Chrysler Financial who only wanted to argue over the phone and to tell me that I was lying to them. I even offered to fax them a copy of my bank statement so I could prove it but she would not have it and decided to hang up on me. I then contacted the dealership where I leased and ordered my challanger and I explained to them that I would need them to resolve this or I would have to cancel my $45000.00 order and take my business down the road. Two hours or so later I recieved a call back from the dealership explaining to me that they contacted there Chrysler contact and that Chrysler is refunding the full $900.00 and that I would not ever receive a call again and that they also just recieved word that my R/T would be built in three weeks. TWO DAYS Later I start recieveing calls again from Chrysler Financial at 10:00 pm at night telling me to pay up the $450.00 and that he does not know anything about what had just happend to me and he does not care about me buying another car, This guy even threaten me and told me they were going to send me to a collection agent who would ruin my credit score? Needless to say the dealership did not get my business and seemed to understand why I canceled my car. Around a month later I cooled down and decieded I would buy a Jeep, My girlfriend had her mind set on a yellow one and I felt as long as I did not finance it through Chrysler I would not have any problems buying it from Jeep dealer, I purchased it and faxed everything down to Chrysler Financial. The following day a rep from Chrysler contacted me and informed me that my original turn in fee would be waived and that I should not recieve anymore calls in regards to it. Life was good. Last month during all the chrysler problems I recieve a call from a collection agent telling me that Chrysler wants there money again? I explained to him that I was promised that it was taken care of but he explained to me that nothing was taken care of becuase I did not use Chrysler financial when I purchased my jeep and I paid cash for it? What the hell Credit is better than cash? This is where things get even more screwed up. I try calling the original dealership where I leased the truck from to only find out that Chrysler cancelled there dealership contract and that everyone there just lost there jobs, they informed me to contact CF. I then tried calling the original Chrysler financial rep who had told me everything was taken care of to only find out he was no longer with the company and someone would look into it and call me back. Two weeks go by and I received a call from the collection agent again telling me that she could set me up on a payment plan only if I would be able to give here a credit card number over the phone and that her deal is only good now. Sure thats what I'm going to do? Lets get burned on identy theft over a $450.00 bad dept on my score card? What kind of dumb ass would do this, I tried to explain to her that they would never get a card from me and the best thing from them to do is to put it in writing and mail it to me, the next morning I tried again to contacted Chrysler finacial and they informed me that they had nothing on file and asked me to fax them all of my purchase agreements and that they would give it to the supervisor for review. The next morning I typed up a letter and faxed over all my information and I even followed up and called to make sure Kim Chatman recieved it. I was told Kim had my paperwork and if she had any problems she would contact me asap. Last week the phone calls started again this time from Focus managment services. Not only did they start calling me but they also started calling my mother my dad my soon to be ex wife who actually was able to get the charges dropped down to $292.00 my boss at work and some poor guy who is renting a house from me. All over a lease that I did not really want. Today I tried calling Miss Kim Chatman at Chrysler Finacial to only find out that Kim will not talk with me nor will anybody in managment about this fee and that I should just pay the collection agent and move on? Anyone looking to buy a Jeep? Its priced to move and this pro usa auto guy will start driving some imports.
I try to buy at least a new car every other year and to tell the truth It will be a cold day in hell before I ever give this company a singe dime of my hard usa money. Maybe they can find someone else to help them during there hard times
Ron
Allen Park, Michigan
U.S.A.
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