I had an accident end of May in my 06 White Nissan. First off let me say when I bought the policy with Allstate they told me I had road side assistance that would help me in whatever I'm in a jam that i'd get service as in they would send Tow Truck etc. Well when I got into my accident guess who couldn't provide me with a tow truck, yup ALLSTATE they told me I did not have roadside and that they could suggest a couple of places but that they didn't know their hours and they would not call them for me. So the cop had to call one in. Later when it was too late they told me I did have road side. My car had already been take to another shop. I had told Allstate that I wanted my car to be repaired at a Nissan dealer ship. They told me that if I wanted my car repaired there that they couldn't guarentee that they would pay for all the towing expense and or bill from the location, after the person who took my claim (one of the multiple reps from allstate that I spoke to) said that I could take it to one of their repair shops or a repair shop of MY choice with no "side affect" or complications on their part. So after they BULLIED me into taking it to one of their repair shops b/c being financially limited I couldn't take the risk of them not paying for everything even though at first they told me I could take it to where ever I wanted and they would take care of it... So they told me how "convenient" it would be to take it to one of their shops (you know a one stop shop type deal) and b/c they guarentee the parts and labor for as long as i own the car... (I'll tell you how that works out later); even though their location was at least 45 min out of my way and the nissan dealer was like 5 minutes away. So I have my car taken to Sterling Auto Body and they had, had it "repaired", guess what my front bumper paint doesn't match the rest of the car its a different shade of White, also it makes a knocking sound that it didn't make before oh and someone stole my iPod Nano out of my car to which they refused to accept responsibility for... Anyways I tell them to fix it since every thing is guarenteed for life right? Well they made it sound like suuuuuch a chore. So they call me two days later and to tell me its ready and since its such an inconvenience to go 45 min out of my way I don't make it there till 3 days later and guess what they take it upon themselves to declare to Allstate that my car was done I asked them why I hadn't approved the "color match" so technically its not done! So now the rental car place is telling me I might be liable for the extra days of course I get to the repair shop and the color looks like the first time I went there and told them that it didn't match it was like they did nothing to it. Do you know what the guy at the counter had the NERVE to tell me... He said well the Manager of the Enterprise (rental car co.) said it matches I was incredulous I couln't believe he insulted my intelligence like that I told him why does that matter does he own the car??? Does he paint cars for a living who is he to tell you whether the paint matches I own the car I make the payments on it! I told him it was still unacceptable he said well you have to take it up with Allstate now. I told him I had already called Allstate (I spoke with a woman at Allstate that told me that she couldn't extend my rental b/c there is an adjuster already assigned to my claim and conveniently couldn't locate anyone else to help me) so I ended up leaving a message for my adjuster haa we'll see how that goes... Had I been able to take it to the dealer ship I wouldn't be having all these issues and Allstate wouldn't have an upset customer b/c the paint would have matched and it would have been within my traveling distance and there for I wouldn't be needing my rental for sooo long and the wouldn't have to extend it b/c I bet you I would have had my car back in tip top shape not in a half assed hurry up and take it back shape. And they said that by taking my car to Sterling Auto Body it would be cheaper and more convenient so far I don't think its working out that way... I'm switching from Allstate as soon as its feasible for me I had an accident with Gieco and they took care of me well I had no issues with the quality of their repair job, I wish I never would've switched: (Next Stop the BBB...
Allstate sucks @ss
Haymarket, Virginia
U.S.A.
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