I purchased a self cleaning gas stove from Sears. Reasons - 1) I have purchased many applicances from Sears over the years and I returned because of the excellent customer service. 2) I bought self/clean ecause I like a clean looking oven and I thought it would be a lot easier than cleaning manually.
On the first clean the bottom plate crazed. It now looks dirty all the time.
I spoke with a Sears repairman and was advised that this is a common complaint and that Sears not longer replaces the plate.
I wrote Sears & asked 2 questions:
1) Why wasn't I warned this would happen when they were aware of the problem.
2) I asked, if you are awre of the problem, why haven't you fixed it?
After several emails back & forth I was advised because the problem was cosmetic they would not replace the plate. I wrote back and asked them to read my email as I did not ask them to replace the plate. They again wrote saying they were sorry I disagreed with their decision but because it was cosmetic they would not replace the plate.
How on earth do you deal with a company that ignores the questions asked!!!
My advice - do not buy Sears appliances due to poor customer service.
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