We found out my father was in his last days of life and had to cancel a planned trip to NYC for a concert. We sold our concert tickets to a fellow fan on the band website for face value of $234. We went to the UPS Store and spent $40 for guaranteed overnight delivery so the buyer could get the tickets by noon the next day to go to the show that night. We watched the online tracking and it showed the package making it to the person's town and OUT FOR DELIVERY at 9AM that day... The tickets never showed up and the delivery wasn't made until 10AM on the next business day, rendering the tickets worthless. If you EVER have a critical delivery to be made, don't ever think that ANY amount of money or promises will guarantee a delivery by UPS. They ruined the plans of the buyer and cost us over $250. Looks like the UPS driver decided to stop in at a bar and watch March Madness for the day instead of making the delivery on time or even a couple hours late. The UPS website is designed to give you a complete runaround to make a claim also, asking for an account number when you clearly don't have one even after signing up on their website.
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