Complaint / Review
Kragen Auto Parts
Told old battery was dead, paid $100 for new one. The old battery was find and did not need replacement!

Earlier today I took in a battery to be tested at Kragen Auto parts store located at 51339 Harrison Hwy 86 Coachella, CA 92236.

I was told by the staff on duty that the battery was dead and needed replacement. I purchased a NEW battery for a little over $100. I left another battery for discount. I brought the NEW battery home and installed it to have the same problem. I took the OLD battery to be tested at another location and was told the OLD battery was fine and did not need replacement.

I called the Kragen store back to only have the manager on duty be sarcastic and rude.

I am a high school teacher in the area and do not appreciate the level of customer service and unfortanately I will have to let my friends and colleagues know not to shop at that store.

How often do you think they are selling products that don't need replacement? This is horrible.