I have had an EZ-PASS account from day one. Like most account holders, I authorized EZ-Pass to perform an ETF withdraw of $25 from my account when my toll balance reaches below a certain amount. I'm not a daily user of toll roads so these replenishments are fairly infrequent.
Approximately 4 weeks ago I noticed a EZ-Pass withdraw in the amount of $145.00!! Without warning, notification, or authorization. So I immediately called customer service and after finally getting a representative on the phone I was informed that due to an increase in my toll usage, they have automatically adjusted the replenish amount from $25 to $145. It should be noted that I was on a month long assignment requiring me to occasionally drive to Queens, which explains the jump in toll activity. Fortunately, I was able to have the agent correct the replenish amount back to $25 AND refund the increased amount to my checking account (which took 10 business days to get my money back).
I was fairly confident that I had resolved this issue until logging in to my bank account tonight and found another $145 deducted from my account. When my toll usage is now back to normal. Although its embarrassing to publicize, I'm unemployed now and my checking account balance is currently down to $3.25 due to this outrageous, unwarranted, and unauthorized withdraw by EZ-Pass AGAIN and I'm afraid I will go into overdraft before my unemployment check arrives on Friday. I needed that $145 to live on and buy food with. Even if I have this corrected tomorrow, I still won't get the refund for 10 business days and it causes a major inconvenience to me.
I AM OUTRAGED BY THIS and would like to know if anyone has had a similar experienced with EZ-Pass. I would really like to continue to use this convenient service but feel like I have been violated and criminalized by this company.
Thanks for reading.
0 comments