Okay. Here is my story and I never thought that I would have a bad thing to say about Carmax. I have purchased 4 vehicles from them 2 new and 2 used. I had purchased a 01 Lincoln Town Car 18 months ago and had decided to trade up to newer and a bit smaller car. I drove 4 hours to get to the dealer because they had the car I wanted. I never thought I'd be driving back without trading. I got there and the salesman was absolutely stunned at the superb condition of my car. When I got it it was still a bit dirty and I had completely detailed it and had kept it in showroom new condition. I had all the service records since owning it in the glove box proven the car had been meticulously maintained.
I drove the car I came to buy and it was great. So then this guy went to do the "evaluation" of my car. Now when I purchased the car 18 month before it had supposedly gone through the extremely thorough check they do for vehicles. I had only drive 12123 mile since purchasing it. I paid 11,999 for the car. Now when the price they would pay came back, 3500! Yep, the wonderful car they had sold me was now a piece of junk in their eyes. And the guy that did the evaluation was extremely rude and very insulting.in point of fact, I have never been so insulted in my life. I walked out with him basically still shouting at me that the car was now "worthless" and would have to be auctioned off. How did it happen that in 18 months the car went from a Featured vehicle to an auction item???
I was so upset but not deterred. I went to my local Mercedes dealer where they had a pre-owned event going on. I was treated as a valued customer and respected. I had parked my car over by the cars for sale while test driving the one I liked. Another customer came by and thought that it was ready for sale, it was that clean. While I was buying the car I drove he was ready to buy my old one. So much for a car worthy of only auction!
The car I bought was certified, came with a paid up warranty to 100k miles and I got over 8k for my trade and paid 4 k less for a very comparable car and this one came with a warranty that Carmax would have had me pay 1600 for! They said they had never seen a car in such clean and wonderfully kept condition!
Carmax, after 4 cars you have lost a customer for life. Next time you want to insult a good customer, hope they can recover and get an even better car at an even better deal like I did. Yep, Camax sucks!
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