I purchased a vehicle from CARMAX a year ago. I trusted the name and the company, they advertise a tremendous inspection process that their mechanics follow before putting a car on their lot for sale.
The car is in a horrible mechanic condition. It has been at the shop for almost once a month since I bought it. Air conditioning failed, Oil leaked, spark plugs koils broke, one every week. Air coolant tank and hoses broke, Suspension system failed, five times, each time, the dealer did not know what happened, used trial and error to fix it. Brake light wouldn't turn off. Ignition would not turn, twice. Finally I decided to trade it in, and to my surprise, the dealer tells me the car had a paint job, probably been in an accident. Trunk ddor does not stay open. Cigarette lighter outlet does not work now. I leave the dealer and I know I am coming back next week.
I don't know what to do, I bought the car for $40,000 a year ago and now it is worth $19,000 if any. Carmax wouldn't even take the car to their shop, they ask me to take it directly to the dealer, which is a higher deductable. Carmax advertises they have the cleanest used cars on their lots. Then why am I always driving the rental car provided by the warranty I purchased? Thank god I did.
Carmax even has a DEMO car in the showroom with body damage. They explain they will never sell us such cars!!!
I hope someone can join me and find a way to stop carmax from deceiving the consumer.
Good luck to us all
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