My urgent letter is directed to you because County Line Motors advertises on Radio One stations. I am launching a urgent formal complaint to you about one of your advertisers. You may not be aware of the extent of their false advertising to consumers. Their customer service leaves a lot to be desired, plus the promises made in the advertising are not kept. I do not think Radio One wants to be a part of running advertising that adversely affects it listeners.
On January 17 I purchased a 2005 E320 Mercedes Benz from County Line Motors. I was referred to them and their promise to the referring person that if a purchase is made the person that referred you would get their car payment paid for one month by the County Line Motors. Needless to say that definitely has not happened, but my experience does not stop here.
There were indications early on in the sales process that I should have heeded but my brother had just made a purchase himself, so I proceeded. I trusted my brother's judgment. From this point things went downhill and the red flags kept mounting.
1. The salesman Omar that was waiting on me was not very knowledgeable and knew very little about the operations of the car I purchased.
2. I did find a car that I really liked but Mr. Omar did not know the pricing of the car I was told, Don't worry about the price Shanice will work the numbers for you. I thought that statement was rather strange what salesman does not know the price of the cars he is selling. I did take the car for a test drive.
3. After the purchase was finalized the car was placed out front and the keys handed to me. I was shocked when I went outside and the car had not been cleaned or detailed. When I inquired as to why the car was not cleaned I was told the service person was out and that I could bring the car back to get detailed. At this point I did not have any other means of transportation so I had no other choice, but to accept the dirty car.
4. I was given only one key and when I asked was told they would have to order a second key. Mr. Omar attempted to give me instructions on the operations of the carI ended up having to consult the owner's manual, because he did not have the answers. I must say this was one of my worst experiences in purchasing a vehicle. I should have left the car on the lot and cancelled my contract, but I did really like the car.
5. I had the car for two days only when the brakes started squeaking really bad, the car was vibrating and a message light was on the dash about the lighting system in the car. I called them to report what was going on and Ms. Shanice Craft the General Manager told me they would bring me a replacement car so they could fix those things and detail the car since it wasn't done originally. County Line Motors picked up the car on that Friday, at 10:00A.M. I gave the person picking up a note with a list of things that was wrong with the car.
6. The replacement car was a filthy truck that was beat up, cracked front windshield and the inside was littered with trash. I was as explosive as a firecracker again I accepted the truck, because I needed the car repaired and detailed. It was awful! I have never and I do mean never have encountered what I experienced with County Line Motors. What a way to treat a customer who had just purchased a car.
7. I was told I could pick up the car the next day in the evening. When I arrived at County Line Motors, my car was parked on the front line as if it were for sale. The car had not been cleaned, nor had it been repaired their service guy went home sick but I was not called in advanced nor informed by Mr. Omar or Ms Craft that the car would not be ready. This was another wasted trip. I complained about the truck that they had given me to no avail. I was clearly by now not valued a customer. A week passed before I was able to pick up the car.
8. County Line Motors over the next week at no time called me to let me know the status of my car, instead I had to call them repeatedly to inquire about the car. When I finally was able to pick up the car I was provided with no receipts or work orders as to what repairs was done to the car. I was just told by Mr. Omar that everything was done.
9.By the time I drove the car home, it started to do the same things for which I had given it back to County Line Motors to repair. I called back to speak with Ms. Craft and was informed by her that I would have to bring the car back because she did not have anyone to pick up the car. She was very rude and unprofessional. I had to once again take time off from my job to get repairs done that were not done when they picked up the car. I waited for two hours for them to repair the brakes.
10. As if all of the above was not enough I could not get the tags for the car from County Line Motors. Every day that I called I was told the tags were not in yet and here I am four days now from the expiration of the temporary tags.By now my patience with County Line Motors were all raw nerves. I had been put on hold with no responses to my calls. When I finally did get Ms. Craft she informed me that she did not have to take any of my phone calls. I did try one last time and spoke with a Mr. Gulesby (not sure of spelling) who tried to be helpful and always listened to me vent. I asked him if he would check on the tags for me. Then I was told by Ms. Craft that I would have to take the car to DC to get the inspection done and fax the paperwork to her before I could get the tags. Her tone was very unsettling one of disgust and frustration so was mine, since this was the first time I heard this. I was not informed of this process and had not known this to happen at any other dealership the dealership usually has had that done before the sales go through. I complied with her instructions I took the car for inspection and faxed the information to Ms. Craft.
My temporary tags were to expire on March 20th. I was told by Ms. Craft that I would have the tags on March 18th or 19th. I did not receive the tags! THEY ALLOWED MY TAGS TO EXPIRE.By that Friday at 12PM I had to park the car because I had not received the tags. I then had to go to DMV that Saturday and apply for tags myself. I was able to get them.
To date I have not gotten the second key that was to be ordered, nor have I received reimbursement for having to get my tags for the car. I will do whatever; I have to within the realms of the law to see to it that no other customer of County Line Motors experienced their unprofessional and horrific services. A copy of this letter will be forwarded to the Better Business Bureau.
I know I must take some responsibility for this myself, but I needed Radio One to know what type of advertisers they have on their station particularly companies that have gotten away with providing awful customer services. We can not continue to allow companies like County Line Motors to operate in this fashion.
Regretting my purchase from County Line Motors
0 comments