Listed here is my CheapOAir tale: I arranged a trip in Nov '08 to travel from North Park to Aguadilla, Puerto Rico. Cheapoair had the best deal. A couple of days later they named stating that I had a need to confirm my charge card info. I named, can hardly comprehend the individual I had been talking with, plus they wound up growing the cost by $200. This cost hook them up to level using the costs on Orbitz and Expedia and so I simply went with it. The trip was Delta Airlines to Atlanta subsequently Orlando, JetBlue from Orlando to Aguadilla. The client support broker muttered that "these 2 airlines shouldn't be arranged together, " but that "it'll be good." I'd a 40-minute layover between landing in Orlando and removing to Puerto Rico. So that they charged me a bit more, no concerns, right?
2/11/08 12:00 pm - Examined in in the North Park airport with Delta who mentioned our bags wouldn't proceed to Puerto Rico after they got to Orlando, because of the proven fact that Delta and JetBlue don't have an arrangement which CheapoAir shouldn't have arranged this trip. Departing 40 units to obtain off the airplane, reach luggage state, return to the table, check in with JetBlue, undergo protection and capture my trip seemed difficult. Without any time for you to get CheapoAir about the telephone, I acquired on my airplane having a prayer.
2/11/08 8:30 pm - Reached Atlanta, waited on-hold for CheapoAir for 32 units without speaking with anyone. Needed to board the airplane to Orlando.
2/11/08 11:00 pm - Found Its Way To Orlando, went to luggage state, waited 35 minutes for bags. From the period the bags were in my own palm, the airplane to Puerto Rico had previously quit the entrance. Waited on-hold for just one time, 30-minutes with CheapoAir and not talked to some simple individual. Touch the topic and named JetBlue, transformed my trip towards the just one I really could get, a 3pm trip 24 hours later to San Juan, 1.5 hours from Aguadilla. Billed an additional $214, plus $80 in the Quality Hotel in Orlando. Waited on-hold again for an hour or so in the resort before I eventually hung-up again and visited rest.
2/12/08 3:00 pm - After waiting on-hold again for an hour or so, we boarded the airplane to San Juan. Upon arrival at San Juan at 7pm, the least expensive taxi to Aguadilla was $125, therefore we got a rental-car for $79 / time. Went to Aguadilla, also exhausted to attend on-hold, simply visited rest.
2/13/08 - Waited on-hold without speaking with an individual 3 differing times for atleast one hour every time.
2/14/08 - Waited on-hold without speaking with an individual 4 differing times for atleast 45 minutes, once for just two hours and 15 minutes.
2/15/08 - Waited on-hold without speaking with an individual three times for one hour each.
2/16/08 - ULTIMATELY get ahold of the person. They mentioned they couldn't pay me for my missed trip costs since the trip was five minutes late, hence these were not to blame. Right, it had been the additional five minutes that created us that overdue. Whatever. Our trip house had exactly the same Delta to JetBlue problem on the road back with only one time between routes, and so I stated when they might simply repair the trip house at no more cost in my experience I'd be pleased. After waiting on-hold to get a reaction for 20 units, they returned to merely suggest that it's a "legitimate link, " that I Will have "sufficient time, " which was confirmed "from the airlines and from the airport." Our flight was to property at 6:10 am in Orlando, then I've one hour to make the journey to luggage state, get bags, sign in again with Delta, undergo protection and capture the trip. I mentioned that she should have never observed the Orlando airport at 6 am which an hour or so wasn't the full time. I informed her TO ALTER THE TRIP. She set me on-hold for 20 more moments simply to return and state that she could easily get us a midday trip out-of Orlando in a fee price of $200 an individual (you will find 2 people) that we informed her was undesirable. After talking with her boss, the very best they might do was "guarantee" that I'd capture my trip.
2/17/08 6:10 am - Get To Orlando, run to luggage state, delay 40 units for bags, run towards the checkin table 20 minutes before takeoff plus they had currently shut checkin. Delta mentioned they just had one trip to North Park which it'd charge $947 per person. Got about the telephone with CheapoAir, talked to 3 various customer support representatives, 2 various administrators within the span of 2 hrs (got "disconnected" 3 differing times) using the finish present being they could easily get us a trip to North Park at midday for $450 whole. I discussed this was undesirable and also the "boss" mentioned that there's a "luggage alert" outlined straight below "trip facts" about the online bill they'd e mailed me.organized for this, my notebook was at hand using the bill before me which doesn't everywhere declare a "luggage alert." I've connected this document like a picture. I described this "luggage alert" wasn't everywhere which resulted in a childish, "yes it's, " "number, it isn't, " "yes it's" discussion. I discussed that, currently roughly $500 along from their error I had beennot likely to spend a penny and that my attorney might become involved. The boss subsequently stated, "whichever" and hung-up on me. I delivered towards the Delta table along with a trip amazingly seemed for $50 / person who might get us into North Park today. After 23 hours of journey, I eventually came in North Park.
Ethical: avoid cheapo-mistake
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Booking Details
Reserved on: 11/9
Reservation ID: KCPNRF
Booking Number: 1763168
Name: Anthony R Chiatello
Address: xxxxxxxxxxxxxxxxx
San Diego CA 92109
Phone: 412 xxx-xxxx
Email: [email protected]
Please note: Your ticket is NON-REFUNDABLE. For almost any modifications to times or routing, you will see a fee. Please contact our Customer Support at 866-636-9088 to demand modifications for this Schedule. Some routes might be totally NON-CHANGEABLE despite a charge.
Traveler Information
Traveler 1: Chiatello / Anthony Person
Chair Demand: Any
Dinner Demand: no-meal support required
Specific Request: No unique support required
Digital Ticket Number: KZIUCV Eticket
Traveler 2: Watkins / Krystal Person
Chair Demand: Any
Dinner Demand: no-meal support required
Specific Request: No unique support required
Digital Ticket Number: KZIUCV Eticket
Trip details
Outbound
Day Trip Abandon Appear Length
11Feb, Wed Delta Air Lines
Trip 1046
Run by Delta Air Outlines SAN - North Park
01:36pm Woodstock - Atlanta
08:44pm Unlimited
Econ
4hr 8min
11Feb, Wed Delta Air Lines
Trip 1329
Run by Delta Air Outlines Woodstock - Atlanta
09:20pm MCO - Orlando
10:49pm Non-Stop
Econ
1hr 29min
11Feb, Wed JetBlue Airways
Trip 723
Run by JetBlue Airways MCO - Orlando
11:35pm BQN - Aguadilla
April: 07am Non-Stop
Econ
2hr 32min
Complete Journey Time: 8hr 09min
Return
Day Trip Abandon Appear Length
17Feb, Tue JetBlue Airways
Trip 724
Run by JetBlue Airways BQN - Aguadilla
04:10am MCO - Orlando
July: 07am Non-Stop
Econ
2hr 57min
17Feb, Tue Delta Air Lines
Trip 1431
Run by Delta Air Outlines MCO - Orlando
07:25am poor - L A
10:08am Non-Stop
Econ
5hr 43min
17Feb, Tue Delta Air Lines
Trip 7591
Run by Delta Air Outlines poor - L A
01:50pm SAN - North Park
02:40pm Non-Stop
Econ
0hr 50min
Complete Journey Time: 9hr 30min
Include Insurance
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Dinner & Special Demands
Price Specifics (USD)
Travelers: 2 Adult/s
Fare: 401.90
Taxes & Costs: 94.20
Insurance: 0.00
Discount Quantity: $-20.00
Full Cost: 972.20 USD
Credit Card Details
Charge Card: Credit -xxxx (First 4 digits)
Expiration Date: 02/12
Account-Holder: Anthony R Chiatello
Take note: Your credit card might be charged in 2 costs totaling the above mentioned quantity. The 2nd cost of "Ticketing Robot Service Charge" can look as "Flight Taxes and Costs". This "Ticketing Robot Service Charge" we can offer you the greatest degree of support and pricing and offers for automating the ticketing procedure. Your whole won't exceed the above mentioned quantity.
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Would you visit a "luggage alert" everywhere??? Watch out for cheapo-problem
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