I bought a new car in 2005. When I brought it in for its first oil change, Marc, the owner or manager (I'm not sure which) offered me a lifetime oil change card for $150. This entitled me to free oil changes for the life of the vehicle, as long as I own it. - Except for a $3. Disposal fee each time. I paid the $150. It's worked out well until now...
I brought my car in a few days ago and he informed me he's stopping the deal. Since my car now has 36,000 miles on it, it is no where near the end of it's life. But that doesn't matter to him... Now I'm a reasonable person. If someone feels they made a bad deal, I'm open to renegotiating. But he made it clear there was no renegotiating. He wasn't going to throw any special bone my way for ending the deal. He just decided he's through with it because it's not working for him...
So here's the bottom line. I've honestly always gotten good service from this business. But when it comes right down to it, Marc's word means nothing. Because if he makes a deal with you, gets your money and then he decides the deal isn't good for him, he'll just screw you.
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