Usacomplaints.com » Cars & Transport » Complaint / Review: US Airways - Gate Agent - Phoenix. #718301

Complaint / Review
US Airways
Gate Agent - Phoenix

This event occurred when linking from the Combined trip from SFO to some trip from Phoenix bound for Woodstock. Our organization travel company arranged me with this trip because of issues with Usa in SFO. After I visited panel Usairways Trip 614 in Phoenix to Atlanta I had been informed there is an issue with my boarding pass and that I had a need to observe the broker. The broker set the info to their pc and advised me the solution hadn't been taken care of. He done it for around five minutes using the PC and may not develop a about the solution. Then he stated “we’re likely to enable you to get with this flight” and explained to operate onto the aircraft method (these were preparing to shut the doorway) and consider “an available seat”. I had been unsure what occurred but I did so as directed. I also provide never heard about achieving this.

I stowed by my carrier, lay down as well as in within 2 units exactly the same entrance providers arrived onto the airplane and fully introduced “You didn't purchase your solution, you have to abandon this location at once”. The broker got my luggage and that I was escorted off the airplane. Then they explained that I'd need to consider this up with my travel broker also it wasn't their issue.in most my decades of company and individual journey, I've never been handled thus rudely or been so humiliated. I can't comprehend why they handled me in this way and sometimes even had me access it the airplane within the first place. After I acquired off the airplane, the broker pushed my boarding files at me and explained "it had been my issue" after which he quit.

Suffice to express, I'll never, actually fixed base on an Usairways airplane again and that I desire all guests who've an option to complete exactly the same. BTW, I posted a to Usairways who proceeded at fault my organization travel company, me and offered a horrible "we're sorry for that unprofessional conduct". That is it.


Offender: US Airways

Country: USA   State: Arizona   City: Phoenix

Category: Cars & Transport

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google