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Complaint / review / scam report
Capital One Auto Finance
Unethical Practices

Complaint / review text:
I obtained an auto loan from Capital One Auto Finance in 2008, and all was well - until I lost my job and replaced it with a job at a drastically reduced salary. I kept up with the payments as best I could until I woke up one morning in 2011 to find that my car had been repossessed. Thankfully, I was able to come up with the cash to get the car back. However, Capital One had arranged to have the car delivered immediately to an auto auction over 200 miles away. As I had no transportation, I used the money for my next car payment to buy a cheap plane ticket and fly to the repo lot to retrieve my car before they could sell it. I paid the tow yard's fine and drove my car home. From then on, I made payments as regularly as I could. (If I couldn't meet an entire payment for one month, I would make partial payments each week just to keep up.) In 2012, the car was totaled in an accident when another motorist ran a stop sign. The other driver's insurance company paid off all but about 2,000. (accrued interest and late fees had been piling up during the tough financial times.) When I went to find a replacement, imagine my surprise when I discovered that Capital One never removed the repossession from my credit report. I showed the paperwork to the new dealer proving that I had gotten the car back. Eventually, Capital One charged off the remaining balance, then sold my account to a collection agency that conducted a hard inquiry on my credit report without my permission. What's in your wallet?

Contact information:
Author: Contact with Author

Offender: Capital One Auto Finance

Country: USA   State: Texas   City: Plano
Site: capitalone.com

Category: Business & Finance

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