I took my '98 BMW to Maaco Auto body in Houston TX (17107 Clay Rd.) to repaint my vehicle. I picked up the vehicle a week after but it was already dark outside so I was not able to check out the job for any defects but i noticed empty fuel tank light. The following day in the morning I was able to inspect the vehicle for any flaws.
Upon inspection I noticed scratches, over-spray on weatherstrips and trims, missing paint, not fixed dents on the roof, paint drips on hood and back bumper. I returned with the vehicle to the shop shortly after my inspection and pointed all the defects I saw to the manager (Lenny) but I was only strongly advised to wait at least 2 weeks until paint dries so they can work on it.
I went back 17 days later and point again all the defects and left my car. I was told that car should be ready in few days. On the 13Th day, since I didn't hear anything from the shop i called asking if my vehicle is ready and right away was told by owner (Chuck) that is only little dusty but generally ready to be picked up. So i told him I'll show up later to pick it up buy at the time i went out there it was dark outside again.
This time i went to the closest gas station to look at it under the fluorescent lights and realized that the only thing that was done was the hood. They didn't fix anything else and my fuel tank was empty again. All of this make me a little suspicious so when I went home I check my odometer with my up to date files and realized that since i drop it off at the shop I have over 423 miles put on it.
The shop was already closed so next day my wife contacted them and after talking to the same manager (Lenny) she was disrespected and her complain was completely ignored so she asked to talk to somebody above him and Chuck answered the phone but this time he was really bad and after few minutes of barge talk ask my wife to fax him the list of issues and have me dropping-off the vehicle so he can take a look at it and this time he will make sure to personally take care of it.
I returned with the vehicle the day after to have the remaining defects corrected. I asked Chuck why someone drove my car and he said that it's impossible because he personally close the shop every-night so obviously he lied and most likely he drove it himself. I asked also why the job is so bad and sloppy and he said that if i will pay more then quality will also be better so I asked why they even offer those prices without mentioning anything about so poor quality of work. He called me "petty" when I pointed out the problems that need to be repaired. He have been in general so rude, nasty and disagreeable. I told him at the end of the conversation that I paid for a paint job and I'm expecting what i paid for. Eventually I was promised that he will take care of it and car will be ready in two or three days.
On the third day after 9pm i had a phone call from Chuck stating that weather was bad and his oven broke down so they couldn't finish it but finally by the end of the next day I picked up my vehicle which turn out to be completed maybe in 80% but I just reather let it be this way than being screwed even worst and have more miles put on that car not mentioning waste another few gallons of gas every each time.
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