Purchased a 1998 GMC Jimmy that had problems from the start. Since the day of purchase there was problems with the vehicle. After letting the dealership know about the problems, all they wanted to do was have me drop it off for several days and then just add the repair cost to the end of my bill.
After several months of trying to deal with the truck because it was my only vehicle, the transmission finally went. The list of items that were wrong with the truck are as follows:
Overheated in all temperatures, went through antifreeze every week, will not start on really cold days, leaks oil, engine always taps (even when full of oil), back wiper never worked, front wipers worked when they wanted to (always helpful when driving on interstate in pouring rain and wipers stop working), No emergency brake, driver side window did not go down, front shocks squeak, passenger seat adjustment handle broke off, Service Engine Soon light would come on and off.
Things we had to replace: Battery and alternator, and rear brakes and rotors.
When the transmission went, we called the dealership and they wanted me to pay to have it towed to their nearest garage 50 miles away. After speaking with the owner a week later because the regional manager refused to speak with me when the incident happened. The owner "Gary" stated that he would take care of the tow, and that he would help us and to not worry because we have been good customers. Putting a new transmission in the vehicle meant that we would put the amount on the end of our loan, that would put what we owed for the truck more then what it was worth witch was not an option for us, but were told he would get us into another vehicle, so we agreed to have it towed.
He had our vehicle towed on a Friday, and on Tuesday they told us that everything we told them that was wrong with it, was absolutely true. They would consider the truck junk, and roll us into another vehicle for us to choose another one off the lot. That we did and they started the paperwork. The saleswomen then called me and told me they would roll 1000 dollars of the old vehicle into the new one, and then that would make the new vehicle too much that the finance company would not approve me.
I stated that I would not have any money rolled into a new vehicle that they had sold me a junk car and would not pay additional for it. After several disputes back and forth, we decided to have the truck returned to us, and we would PAY for it even though it could not be driven. After several more phone calls they refused to pay to have it towed back, and it cost us 165 dollar tow bill.
When the truck left our possession it ran, and had very low gear and reverse only. When the truck was return to us, it would not start. The point we are at right now is that we have no working vehicle, and we still have to make biweekly payments on.
The dealership is not willing to work with us at all, and feel that they just wanted to help us by putting us in another older car and charge us another outrageous fee for something that most likely will not last the length of the loan.
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