We brought our brand new van to U-Haul, because they claimed to be the master of hitch installation, which is very ironic because they did the Exact opposite. They told us the part would take 14 business days to order, so we could not bring our boat on vacation (which was kind of the point) the following Saturday. So they had not called us back at all, after 45 days I called them and they said the part was ready to come in and have it installed, as I did the following day. I left my van there because it was to take two hours, when I returned the installer informed me that he had to remove my exhaust system to make it fit. Then when I saw the hitch it looked like it belonged on a dump truck! Keep in mind the van was ONE month old. So my husband told them to remove it. When they did, they ripped it off and cut the wires! And left us on our way with no working signals. We had to pay the dealership for all repairs to our new vehicle. I wrote a letter to the corporate office with an explanation of how unqualified, rude, and also vandalistic their employees are, not one person ever got back to me. The owner of the shop itself told us to go ahead and complain to anyone we like, it would not matter. How's that for customer service. I believe U-Haul should pay us for all the added expenses caused by their lousy work! And the way I learned that all my wires we're cut, is that someone informed me I had no brake lights, and that is how U-Haul sent me on my way, as I passed the billboard in their driveway, We are the experts in hitch installation.
0 comments