Had a trailer hitch and electrical hookup for brake lights installed and after driving through a couple of driveways the hitch was dragging even before the trailer had any weight in it. Manager Randy Munn said it was the only hitch they had that would fit our car and that we needed new shocks. (our car doesn't have shocks, it has springs) We told him we couldn't use it the way it was and he said there would be an additional charge of 160.00 to remove the hitch. They removed the hitch, refused to refund our money, 275.00 (so much for their "Lifetime Hitch Warrenty for any reason.") and we refused to pay the 160.00.
This bozo actually stood in front of our car to try and keep us from driving away! We never did get our 275.00 back. I have never delt with a more unprofessiional and unknowledgeable company. I figure U-Haul must pay their employees so little, they can only get people who can't get a job anywhere else. Stay away from these people
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