They are the worst company in the world to deal with. This company employs nothing but a bunch of uneducated mexicans/hispanics with broken english who are rude, make threats, harass and hang up on you, and half the time don't answer the phone. Their supervisors including Yvonne Ibarra (at ext seven two six six) and Diego are rude and stupid. The overall manager is Timo Saarela (at ext three zero two four) They need to be put out of business. I bought a car at the end of July from a shitty dealer who went out of business. My engine died after a month of getting the car and it has been sitting at a mechanic ever since. Westlake's ignorant staff told me they could pay to fix the car but only if I made my past due payment first, I could not do that. Of course they would add any repair $ onto my loan. They said I was approved and were supposed to call my mechanic to get his W9 info to pay him, they never did. They kept harassing me about getting caught up and being very nasty and sarcastic. They keep threating to repo the car but they haven't. I made my first payment a week before it was due yet they act like they can't work out some plan with me so that I don't have to let it go. I have called 18 TIMES today and the dumb employees still can't comprehend how to transfer a call. They can pick up their f*in car because I am not dealing with rude ass dirty disgusting mexicans who probably don't know basic math or how to wipe their ass, hence the smell they all have. F* this company and its illegal workforce. File a report with the BBB immediately, I know I am!!!
JoslynSLC, Utah
U.S.A.
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