Westlake Financial Services is not only rude and nasty, but what they do is illegal. This company is the worst finance company that I've ever dealt with. The customer Service Reps are very rude and belligerent. They threaten consumers and begin calling before your payment is due. I even did a automated payment and received the confirmation number, It was never accredited to my account. When I called to find out where the payment had gone I was called a liar. Then I was told to fax in my bank statement so that I could prove that it was taken out of my account. I told them that if I did that then I would black everything out or send them a letter from the bank stating that the payment was taken out. I was told that a letter wouldn't work and that if I blacked out anything on my statement then it would be thrown in the trash and not even looked at. Who do they think they are? That information is none of their business, they should track the confirmation number. They dropped the ball.
I purchased another higher quality vehicle with financing through a major bank. My payments are cut in half and the customer service is impeccable. I'm filing a civil suit against this company. I've also, sent complaints to the BBB and the Attorney General of California. I think it's high time that Mr. Don Hankey, Owner of Westlake Financial gets a taste of his own medicine. I voluntarily surrendered my vehicle to get out from underneath Westlake Financial. Join with me to file a civil suit and numerous complaints on this company. Let's show them that they are NOT going to treat us like this anymore. When they are forced to take losses or pay for what they have done to the consumers they will change the policies and procedures.
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