I owned an aamco transmissions franchise. The facts and fiction
This is the truth.
The technical department is no help. They look at books
to try and give solutions to hard to repair problems.
The technical department is useless. Absolutely right in recommending the customer call Mark Wurth and Keith Morgan.
Customer relations is a buffer to the president and the CEO. The department is so poorly mismanaged it is a shame.
The turn over rate is horrible for any company to admit to. The representatives are chastised and nearly punished if a customer requests a supervisor. The supervisor will try to get the representative to do something to avoid speaking to the customer.
By the time the customer gets to the supervisor, the customer is so frustrated with the rep for not giving what the customer wanted, the customer is now requesting the CEO and the president.
Guess who gets in trouble for this. Yes,! You guessed it, the rep. Not the lazy supervisor and the fat ass manager.
This department needs to be torn down and rebuilt just like the transmissions.
Hopefully, the department can invest in a lifetime guarantee for its employees. The whole system sucks.
Ex AAMCO franchise owner
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