Here is a summary of our experience. You can see the full story at www.dontgoaamco.com!
We should have known we were in trouble when they called us the day after we took the car in and said it was going to cost an additional $500 for "hard" parts above their estimate for close to $2000 rebuild.
Approximately 19 months later the transmission went out on the way back from Montana to Oregon (the nightmare begins), we had to pay to tow it to their shop (over $100) and it cost us a day of work. We got the vehicle back just before leaving for a trip to New York from Oregon. Approximately two days into our trip home, the fluid began to leak (on a Sunday). Our only choice was to keep adding fluid until we could get to an Aamco Monday. We called the Aamco "locator" phone number and left 2 messages to find the nearest Aamco - never got a call back. So we spent a fortune in cell bills to find the closest Aamco in Utah (40 miles out of our way). Called, told them the situation, they said come in and they will take a look and gave us directions. When we got there they said "oh, we can't get to it until this afternoon or tomorrow morning". We said forget it and kept adding fluid going home. This had already cost us 1 day worth of work by the time we got home due to the extra stops to add fluid and our little detour to Aamco - so much for Nationwide Warranty (unless you have a lot of time on your hands). When we got back they fixed the leak. About three months later (December) the van lost first and third gears. I made it clear I wanted that transmission as good as new since the warranty ran out in a month and I didn't feel comfortable having it fixed so close to the warranty deadline with no extension. 4 months later (less than 3 months after the warranty ran out) and only 2,000 miles the transmission went out AGAIN!!! When I expressed my displeasure at the fact that less than 2000 miles after the warranty ran (and it was last supposedly rebuilt) the transmission died again they said they wanted to keep me happy and would tow it free to their shop and take a look. I get a call the next day, "we'll fix it for $800 with a 1 year warranty or you will have to come get your vehicle at your own expense". I said forget it and I would see them in small claims court. See my web page at www.dontgoaamco.com for info on how easy it is to sue in small claims court and how it can seriously help settle your claim to your advantage.
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