Complaint / Review
Alamo
Overcharged

I rented a car from Alamo online for 15 days

I paid in full,

I wasnt late in returning the car, when I took it back I was told nothing more to pay, BUT a day later, I was charged $200

I contacted Alamo Customer Service via their website,

I got a message stating they would repoly in a timely manner (whatever that is?)

It has goine on for over a month, they havent contacted me, I still havent received any reply about the overcharge or what it was for

I havent received a refund

I left ALL my contact details on my message to them, still no phone calls, no replies

I have never known such poor customer service fropm ANY company and total disregard for customers

I wish I knew who runs this appalling company, I could either email them or call them (even though I'm in the UK now)

I wouldnt use this company EVER again

I work at Heathrow and am in a perfect position to let people know what Alamo is REALLY like

AND how appalling their customer service is

I thought that Car hire companies needed and wanted customers, obviously not in the case of Alamo

I wont recommend to any of my Heathrow collegues, and there are a lot of people working there and an awful lot of passengers pass through here, and I will put the word out about this company

Does anyone know who own/runs/CEO of Al;amo and how to contract them?