I went in for a flat tire repair and my SUV was scratched. I wasnt expecting anything like this to happen because it was only a flat repair, but now I know better. Barry the manager for the Manchester location told me to go and get two different estimates on the scratch and bring it back to him and he was going to have it taken care of.
He ignores my phone calls and pretends to be someone else when he picks up. I went to the repair shop and he pretended to be very busy. After 15-20 minutes he finally came to take the estimates. He said that he didnt have permission to decide on whether or not to pay for the scratch and that a district manager needs to take a look at the estimates first.
It was only suppose to take 2 days, and he was going to call me about it. He never did, so I called him and he denied that the scratch was caused by them, he says that it was caused by me. That is rediculous. If I knew that my car was going to be scratch for that flat repair I would never have taken it in. Beware of Sears, they dont care about you as the customer, they will try their best to get the most money out of you.
Plus they are not careful when working on your car. This makes me angry. I felt like I paid them to scratch my car. It was a waste of my time to take off work to go get 2 estimates and they wont fix the scratch. I will never ever use their service again, and will never refer them to anyone I know.
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