Usacomplaints.com » Cars & Transport » Complaint / Review: Stammler Audi - Broke part on my car, stole $500!. #368612

Complaint / Review
Stammler Audi
Broke part on my car, stole $500!

Let me start from the begining...

I brought my car in to stammler, thinking they (a certified audi dealer and service center) would know how to diagnose and fix a problem with my car idling. NO CHECK ENGINE LIGHT WAS ON, EVER

1st trip: They tell me they found a crank case vent hose that was cracked and probably causing the problem. I pay the 236 to have this fixed, and pick the car up later that day. Problem is not fixed at all, car still not running right. So I turned around and dropped the car back off.

2nd time around: They tell me they think the problem is the throttle body, and that they tried cleaning it with a brush, but it still isnt completely fixed. I pick the car up, and notice immediately upon starting it that the CHECK ENGINE is on, and the car is running twice as rough as it was when I dropped it off that morning. Now instead of the idle almost stalling out, the idle wont go down to normal and sticks very high, around 1400 rmps. They tell me that I need a throttle body when I call the next day and tell them the problem. They offer to give me the part for $100 cheaper and put in in for free. OK!

I get the car back and it seems to be running fine for a few days. They even are nice enough to call and see how its going. I say seems to be fine; later that night the ORIGINAL stalling issue is back, no engine light.

3rd trip in: This is where it gets ugly. At this point im so frustrated I took my car elsewhere to get a second opinion, and the new mechanic tells me to check Mass air flow and all the vaccuums associated with it. He also tells me that considering what I told him, its more than likely Stammler broke my throttle body, which set off the engine light. Then they wasted my money fixing this to cover their own ass. This is why the problem is persisting with a BRAND NEW throttle body on the car. I pass this on to TOM, the service manager at audi, and he tells me that they already checked it and that since I told them the problem was fixed a few days earlier its no longer their problem.

He wouldnt listen to a word I said, wouldnt refund smallest amount of money (ive spent $700 at this point and am still at square 1 with a broken car.)
At one point Tom walked away from me during our conversation and told me "I'm done, I dont want to work on that car anymore, go somewhere else" oblivious to the fact that I spent $700 with no result from them!

I've found multiple review on line where this has happened to other people by the same Stammler people. I advise you not to take your car here, when Tilden or Avalon will do GOOD work for much cheaper than the dealer. This dealer treats anyone that doesnt have a $30,000 brand new audi like CRAP. They do not care what you have to say, and the technicians that work there are less than trained and knowledgeable. Save yourself the trouble and DONT COME TO STAMMLER.


Offender: Stammler Audi

Country: USA   State: Colorado   City: Boulder
Address: 1799 Exposition Dr
Phone: 3034427007

Category: Cars & Transport

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