Fox Lake Ford/Thomas Auto Group (Joey Flano) contacted us, offering us an auto loan. We explained to them on the phone that we were looking for private financing and had already found a vehicle that we love at a different dealership. Mr. Flano stated that they could get "ANY VEHICLE WE WANTED". So, we made the trip from Wisconsin to Illinois.
Upon our arrival, we explained why we were there. We already found a vehicle (gave them the dealership's name) and that we were interested in financing and trading in our old vehicle.
The salesman spent hours and hours, trying to persuade us to buy a vehicle off of their lot. We explained many times over that we were interested in ONE vehicle, not located on their lot. We also explained how Mr. Flano stated that they could get "any vehicle we wanted".
Eventually, the owner, Craig, stepped in. My husband explained the situation to him. After speaking with him for 30 minutes, Craig agreed to buy the vehicle we wanted from the other dealership.
The next day, we were contacted by the financial dept. And we were told that we were approved, but that a downpayment of $1800 was required.
After a week, my husband and I took out a loan for this $1800 and immediately called Fox Lake Ford. The financial dept. Said they would start the paperwork and get back to us.
A few days later, the finance dept. Called to say that the loan was officially approved through the bank, but that it "wasn't their policy to buy vehicles from other dealerships". We reminded them that Craig, the "owner", said he would go and get this vehicle for us. That didn't matter. It seems as if Craig, the "owner", changed his mind about what the dealership's policies are. It would've been nice to know that BEFORE we took out a LOAN for their "required downpayment".
Supposedly, Fox Lake Ford's policies change on a daily basis. When they want your business, they promise anything and everything. Yet, they don't follow through on their end of the deal.
We have tried to contact the corporate offices of Fox Lake Ford/Thomas Auto group, but they referred us back to Craig, who subsequently reminds us of his newly invented policy.
We have since filed a complaint with the BBB (Better Business Bureau) and really aren't expecting a resolution. The only resolution we want is for Fox Lake Ford to uphold their end of the deal.
For those interested in dealing with this dealership, BEWARE.
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