When I purchased my new ford mustang from Planet Ford in May I traded in my chevrolet equinox. I encountered several problems through the whole signing process, but my real problem did not come until a month after purchasing the vehicle.
The dealership was supposed to pay off my car loan. I just found out that they have not paid it off and now I am 30 days past due on my previous loan and I now have a strike on my credit. This vehicle has not been in my possession for over a month. It is the property of planet ford.
What makes this all worse, is I really feel like they are doing this on purpose. The night I purchased my vehicle, they were unable to get an accurate pay off, so they went by my last bill with HSBC. They put down that my payoff was 18000.00 and rolled in the difference of my payoff and trade in into my current note. I asked the sales man what would happen if my payoff was less or more, and he said if it was less, they would refund me money. If it was more, the dealership would have to eat the cost. Well when they got the payoff, they learned that the payoff was actually 300.00 more.
I was contacted once by the man who did my financing about the mistake. I told him what my salesman said and I never heard anything back until today when my finance company called to tell me that I am 30 days past due and there is no record of planet ford being in possession of this vehicle.
Never again will I purchase a vehicle from planet ford and I strongly encourage everyone else to do the same. Their are several great ford dealerships in Houston that would never give you the treatment I received. It was way too much of a hassle and definitely not worth it.
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