How a Company like this could survive stolen thousands of dollars to innocent people (including me)
I'm in Chile, Santiago (South America). I paid through PayPal US$ 2.765 for an Automatic Transmission (AT) for my BMW 540i, 5HP30 rebuild (1395 for the AT 750 core 620 shipping) After ONE moth finally I received the AT in Chile. After the BMW dealer installed the AT, with more than US$ 1000 in labor, fluid, etc we started with the Nightmare = THE AT doesn't WORK (reverse doesn't work)
I call to PRT, and they said that is very unusual since they full tested the AT (false!), but I need to send the AT (via airmail to USA and I NEED to pay the shipment) in order to apply the guarantee.!! Here appears the first warning: so they will repair the same defective AT
They said that NO, they already have a new one ready to me (false), but they only were waiting for the previous one JUST to check was happened FALSE! = after 2 moths of waiting here in Chile, they send again the SAME AT (so, here is the first stole).
What happen now: OK, Take this new AT (that was the same) from UPS Chile, spend again more that US$ 700 dollars in customs fees, go again to the BMW dealer, mount to new AT and what is the result now? INCREDIBLE: AGAIN the AT doesn't work!
What was the problem now: the car doesn't change gears. (before was the reverse)
I'm in Chile and I trusted in a USA company in March I pay US$ 2.765 for a 5HP30 rebuild for my MW 540i. (with full OEM parts and FULL TESTED). After that, I pay: US$ 600 to send back your own defective AT. Also, I pay 2 weeks ago other US$ 500 in customs fees to enter in Chile the new AT (that also resulted defective). Also I spend more than US$ 1200 in labor and fluid in the BMW dealer to mount and dismount your defective AT.
Therefore, IS ENOUGH! I need full refund of my initial payment AND ALL COSTS, since after TWO times that I received the AT it doesn't work. (and more than 4 months with this history IS ENOUGH!)
However, Phoenix Hard Parts insist to give them computer codes so they could guide me to solve the problem!!! Incredible: How a company like this COULD EXIST IN USA.
Please all the people in the same situation contact: Consumer Information and Complaints, Arizona Attorney General W E B site
Also, I encourage to joint all the victims of this company in: Triple W (dot) PhoenixHardParts (dot) Net
The only way to face this fraud is in a group!!
Germanandrew
Santiago
Chile
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